Zoom Phone Sales Specialist

Zoom Video Communications; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Zoom Video Communications in London seeks a senior UCaaS sales professional to drive net-new and upsell Zoom Phone across Mid-Market and Enterprise segments, partnering with Account Executives and channel partners to manage the full sales cycle from discovery through close.

This hybrid role requires on-site presence 2 days per week at our London office, leveraging deep UCaaS expertise and a proven quota-attainment track record in a fast-paced, AI-enabled communications environment.

Qualifications

• 5+ years in Direct Sales or Sales Overlay within UCaaS/Cloud PBX/telephony for Mid-Market and Enterprise.
• Proven track record of direct Cloud PBX/UCaaS sales with quota attainment.
• Established channel partner relationships driving opportunities in UK&I.
• Demonstrated ability to lead executive-level conversations with C-Suite and VP-level stakeholders.

Responsibilities

• Partner with Account Executives and channel partners to identify, close net-new and upsell Zoom Phone opportunities across Mid-Market and Enterprise segments.
• Deliver customer-specific Zoom Phone and AI-driven services demos tailored to each prospect’s business needs.
• Design and execute product and solution training programmes for Sales Engineers and channel partners.
• Drive pipeline hygiene by accurately tracking bookings, opportunities, and forecasts against quota in Salesforce CRM.
• Develop and maintain deep knowledge of Zoom’s product differentiators and UCaaS sales methodologies.
• Collaborate with internal product teams to surface customer feedback and influence product direction.

Skills

Direct Sales

UCaaS

C-Suite engagement

Sales forecasting

Channel partnerships

Sales cycle management

Executive-level conversations

Multi-channel pipeline

UKI market

Education

BA/BS degree or equivalent

Tools

Salesforce CRM

Job description

What You Can Expect

In this role, you will work at the intersection of consultative selling and cloud communications, helping UK&I organisations move beyond legacy telephony to an intelligent, AI-first experience with Zoom Phone. You will partner closely with Account Executives and channel partners to drive net-new and upsell opportunities across the Mid-Market and Enterprise segments, supporting the full sales cycle from discovery through to close. This is a high-impact specialist sales position where your deep UCaaS expertise shapes how customers understand and adopt the future of business communications.

This is a hybrid position that requires on-site presence 2 days per week at our London, UK office.

About the Team

The Zoom Phone sales team sits at the heart of Zoom Workplace, helping organisations replace legacy telephony with a cloud-native, AI-first communications platform. We work alongside Account Executives and channel partners with a consultative, customer-centric approach, showing businesses how voice, meetings, chat, and AI come together in a single solution. Our mission is to grow Zoom’s presence across UK&I by demonstrating that modern telephony is about unlocking the intelligence within every conversation.

Responsibilities

• Partner with Account Executives and channel partners to identify, develop, and close net-new and upsell Zoom Phone opportunities across Mid-Market and Enterprise segments
• Deliver customer-specific Zoom Phone and AI-driven services demos tailored to each prospect’s business needs
• Design and execute product and solution training programmes for Sales Engineers and channel partners
• Drive pipeline hygiene by accurately tracking bookings, opportunities, and forecasts against quota in Salesforce CRM
• Develop and maintain deep knowledge of Zoom’s product differentiators, competitive landscape, and UCaaS sales methodologies
• Serve as an escalation point for strategic opportunities, providing senior-level expertise to accelerate deals
• Collaborate with internal product teams to surface customer feedback and influence product direction
• Identify new ways to develop Zoom’s UCaaS go-to-market strategy across the UK&I region

What We’re Looking For

• 5+ years of experience in a Direct Sales or Sales Overlay role within the UCaaS, Cloud PBX, or telephony space (e.g. CUCM, Avaya, Microsoft), covering Mid-Market and Enterprise segments
• Proven track record of direct Cloud PBX/UCaaS product sales with consistent attainment against quota
• Established channel partner relationships and an industry network that drives opportunity and engagement in the UK&I market
• Demonstrated ability to lead executive-level conversations with C-Suite and VP-level stakeholders, addressing complex business needs
• Strong financial selling acumen, including ROI and TCO analysis for UCaaS and AI-driven solutions
• Experience managing a multi-channel pipeline and forecast with rigour, using Salesforce CRM or equivalent
• BA/BS degree or equivalent experience

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctors’ offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.