YouTube Partner Operations Manager, Creator Success Operations (Fixed-Term Contract) (English, [...]

WeAreTechWomen; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology organization in the United Kingdom is seeking a Partner Operations team member to support content creators on the YouTube platform. This role involves troubleshooting technical issues, providing operational support, and collaborating with cross-functional teams. Candidates should have a Bachelor’s degree, fluent English and Turkish, and experience in technical project management or customer-facing roles.

Qualifications

• 2 years of experience in a technical project management or a customer-facing role.
• Experience in troubleshooting and resolving customer issues.
• Ability to navigate ambiguity and manage multiple projects.

Responsibilities

• Provide operational support for partners on the YouTube platform.
• Troubleshoot technical issues to maximize Partner performance.
• Serve as a consultant to internal stakeholders.

Skills

Technical project management

Customer support

Fluent in English and Turkish

Education

Bachelor’s degree or equivalent

Job description

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Turkish fluently, as this is a customer-facing role that requires interaction with local stakeholders.

Preferred qualifications:

• Experience in customer support or client services, including troubleshooting and resolving customer issues.
• Experience in customer support or client services with the ability to troubleshoot and resolve customer issues and effectively communicate complex technical topics.
• Ability to navigate ambiguity and manage engaging priorities in a fast paced environment.
• Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
• Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with guidance and high attention to detail.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Provide operational support for partners on the YouTube platform, primarily through email communication.
• Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on account deep-dives and share insights for partner growth.
• Identify key metrics to evaluate data both quantitatively and qualitatively.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analyses.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.