YouTube Partner Operations Manager, Creator Success Operations (Fixed-Term Contract) (English, [...]

Google Inc.; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in London seeks a YouTube Partner Operations Manager. This role involves supporting content creators, troubleshooting technical issues, and consulting with stakeholders to enhance platform performance. The ideal candidate will have a Bachelor's degree and fluency in English and Turkish, with experience in project management and customer support.

Qualifications

• 2 years of experience in a technical project management or a customer-facing role.
• Experience in customer support or client services.
• Ability to navigate ambiguity and manage multiple projects.

Responsibilities

• Provide operational support for partners on the YouTube platform.
• Troubleshoot technical issues for partners.
• Consult with internal stakeholders on the YouTube product.

Skills

Technical project management

Customer communication

Fluent in English

Fluent in Turkish

Education

Bachelor's degree or equivalent

Job description

YouTube Partner Operations Manager, Creator Success Operations (Fixed-Term Contract) (English, Turkish)

corporate_fare YouTube place London, UK

Apply

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Turkish fluently, as this is a customer-facing role that requires interaction with local stakeholders.

Preferred qualifications:

• Experience in customer support or client services, including troubleshooting and resolving customer issues.
• Experience in customer support or client services with the ability to troubleshoot and resolve customer issues and effectively communicate complex technical topics.
• Ability to navigate ambiguity and manage engaging priorities in a fast paced environment.
• Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
• Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with guidance and high attention to detail.

About the job

As a member of the Partner Operations team, you\'ll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you\'ll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Provide operational support for partners on the YouTube platform, primarily through email communication.
• Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on account deep-dives and share insights for partner growth.
• Identify key metrics to evaluate data both quantitatively and qualitatively.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analyses.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\'s EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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