Youth Support Worker

Hightown; Hemel Hempstead; On-site; GBP 26,000; Full time

Job summary

A housing services provider in Hemel Hempstead seeks a dedicated Support Worker for their Young People’s Housing Services. The role focuses on empowering young individuals to live independently by providing support and building trust. Ideal candidates should have NVQ Level 3 or equivalent and a genuine desire to work with youth, particularly migrant children, in a challenging yet rewarding environment.

Benefits

33 days annual leave

Workplace pension scheme

Mileage paid

Annual bonus based on performance

Ongoing professional development

Qualifications

• Genuine desire to work with young people and understanding of their challenges.
• Full UK driving licence with business insurance.
• Ability to work as part of a 24-hour rota.

Responsibilities

• Provide support within supported housing promoting independence.
• Build trusting relationships with young people.
• Maintain strong record-keeping for safety.

Skills

Empathy

Communication

Record-keeping

Teamwork

Proactive attitude

Education

NVQ Level 3 or equivalent

Job description

Support Worker – Young People’s Housing Services

Empowering independence, building futures

Full Time – 37.5 hours per week – £25,857 per annum

Hemel Hempstead

About the role

We are looking for a dedicated Support Worker to join our Young People’s Housing Services team. In this rewarding role you will work directly with young people, including separated migrant children, helping them build the skills and confidence they need to live independently.

Key responsibilities

• Provide support within supported housing, focusing on promoting independence rather than delivering personal care.
• Build trusting relationships, act with empathy, respect and dignity for all young people.
• Use a trauma‑informed approach to understand behaviours, respond with patience and support young people through their journey.
• Maintain strong record‑keeping and administer documentation to ensure young people’s safety.
• Collaborate with other professionals and agencies to achieve the best outcomes.
• Manage workload independently, set and maintain professional boundaries, switch off when the day is done.
• Commit to learning, training, legislation, and continuous development.

About you

• Someone who genuinely wants to work with young people and understands the challenges they face.
• Someone who believes in dignity and respect for all, with an inclusive mindset and a commitment to supporting migrant children.
• Someone who is motivated, positive, celebrates small wins and stays resilient through challenges.
• Someone who is confident in lone working, curious and not afraid to ask questions and dig deeper when needed.
• Someone with strong record‑keeping and admin skills.
• Someone with great communication, teamwork and a proactive attitude towards training and development.
• Empathy, attention to detail, and openness to feedback.

Essential criteria

• Full UK driving licence with business insurance and access to a vehicle for business use.
• NVQ Level 3 or equivalent Children and Young Peoples Workforce Diploma – or willingness to complete, supported by Hightown Housing.
• Ability to work as part of a 24‑hour rota, including weekends, bank holidays and sleep‑ins.

Hightown Benefits

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
• £25,857 per annum for a 37.5 hour a week contract.
• Workplace pension scheme and life assurance of three times your annual salary.
• Mileage paid for car usage.
• Fully paid DBS.
• Annual bonus based on satisfactory performance.
• Monthly attendance bonus and annual salary and cost of living review.
• Ongoing professional development and training to help you deliver outstanding support.
• Employee assistance helpline.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS (and signed up to the DBS Update Service) and references.

We are an Equal Opportunities & Disability Confident Employer.