Youth Support Co-ordinator

Music Mark - The UK Association for Music Education; Harrow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading youth orchestral organization is seeking a Youth Support Co‑ordinator to deliver pastoral care and safeguarding for young participants. This role involves managing a Support Team, ensuring high-quality logistical support, and maintaining sensitive communications. The position offers a supportive environment and emphasizes personal growth. Key benefits include a season ticket loan scheme, health cash plan, and a flexible work culture.

Benefits

Season ticket loan scheme

Cycle‑to‑work scheme

Health cash plan

Retail and entertainment discounts

24/7 counselling and support helpline

Qualifications

• Experience in pastoral care or youth support roles.
• Ability to manage sensitive information.
• Skills in logistics and project management.

Responsibilities

• Coordinate recruitment and deployment of Support Team.
• Provide administrative and logistical support for activities.
• Manage communications with teenagers and parents/carers.

Skills

Strong communication skills

Organizational skills

Discretion and confidentiality

Tools

Salesforce

Job description

Employer

The National Youth Orchestra

Location

London/Hybrid

Contract Type

Full‑Time Permanent

Closing Date

12th January 2026 at 10:00

About the role

The National Youth Orchestra (NYO) is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co‑ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person‑centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, provide high‑quality administrative and logistical support for all youth‑facing activities, handle conversations with teenagers and their parents/carers, manage sensitive information with discretion, support the smooth running of travel, accommodation and project logistics, assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early‑career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

Work environment

At the National Youth Orchestra you’ll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role. Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture.

Benefits

• Season ticket loan scheme
• Cycle‑to‑work scheme
• Health cash plan
• Retail and entertainment discounts
• 24/7 counselling and support helpline

Application

Find out more Application Pack