Young People Support Worker

Nightingale Hammerson; Twickenham; On-site; GBP 28,000; Full time

Job summary

A charity supporting young individuals in Twickenham is seeking a Young People Support Worker to provide assistance in supported accommodation. The job involves working closely with vulnerable clients, conducting assessments, and enhancing their independence. Suitable candidates will have experience addressing homelessness, mental health, and possess strong organizational skills. This full-time role offers a salary of £27,636 per annum.

Qualifications

• Motivated, empathetic, and organized individual.
• Experience working with vulnerable individuals, addressing homelessness, mental health, and substance use.
• Strong grasp of safeguarding and asset-based approaches.

Responsibilities

• Deliver assessment and support to clients aged 18-25.
• Lead on risk and needs assessments, and create support plans.
• Support clients in accessing education, training, and employment.

Skills

Experience with client group

Knowledge of health and safety

IT skills (Microsoft 365, Salesforce)

Job description

Young People Support Worker

Overview

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

Responsibilities

• As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.
• You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.
• You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.
• Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.
• Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.
• Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.
• Deliver one-to-one and group support to build resilience and independence, both on site and in the community.
• Work in partnership with external agencies and involve clients in decision-making and community activities.
• Support clients to access education, training, employment, volunteering and benefit entitlements.
• Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.
• Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

Qualifications

• You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:
• Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.
• Experience in housing settings with knowledge of health and safety responsibilities.
• Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.
• Knowledge of risk assessments and support planning.
• Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.
• Commitment to equality, diversity and treating everyone with dignity and respect.
• Commitment to creating a safe and healthy environment for clients, staff and visitors.
• Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant.

Salary / Benefits: £27636.00 Per Annum