x2 Deputy Shop Manager

Butterwick Hospice Retail Ltd; Bishop Auckland; On-site; GBP 9,000 - 15,000; Part time

Job summary

A charity retail organization in Bishop Auckland is looking for enthusiastic Deputy Shop Managers. This part-time role involves providing excellent customer service, managing donations, and maintaining shop organization. The ideal candidates will thrive in a fast-paced environment, have a 'can-do' attitude, and be reliable team players. Experience is a bonus, but attitude is key. Competitive salary based on hours worked.

Benefits

Additional leave

Company events

Company pension

Enhanced maternity leave

On-site parking

Qualifications

• Exceptional pace and energy for a physically demanding role.
• Superb organizational skills to handle large quantities of items.
• Strong interest in fashion or household goods preferred.

Responsibilities

• Provide friendly and efficient customer service.
• Manage stock rotation and maintain shop organization.
• Process donations and engage with customers.

Skills

Customer Focused

Organizational Skills

Team Player

Reliability

Flexibility

Exceptional Pace and Energy

Job description

Post: x2 Deputy Shop Manager

Location: Bishop Auckland

Reporting to: Shop Manager

Budget Responsibility: Defined budget(s) for specified shop(s)

Hours: 2 separate roles 22.5 hours per week, 15 hours per week

Salary: £14,578 per annum for 22.5 hours and £9,718 per annum for 15 hours.

Are you looking for a fast-paced, rewarding, and hands-on role where no two days are the same? Do you have a passion for sustainability, great customer service, and working as part of a dedicated team?

We’re looking for an enthusiastic and energetic Deputy Shop Managers to join our exceptionally busy Bishop Auckland Charity Shop team! This isn’t your average shop floor job—it's a high-energy environment where you'll be the driving force behind getting hundreds of donated items from bags to the shop floor!

If you thrive under pressure and enjoy a challenge, this is the perfect opportunity to make a real difference, supporting our vital charity work.

ROLES & RESPONSIBILITIES

• Customer Service: Provide friendly, engaging, and efficient service to all our donors and customers.
• Merchandising & Display: Creatively arrange stock to maximize sales and create an appealing shopping environment.
• Sales & Till Operation: Confidently handle sales transactions and cash handling.
• High-Volume Sorting: Efficiently and quickly process hundreds of bags of incoming donations (clothing, accessories, bric-a-brac, books, etc.).
• Quality Control: Accurately select items suitable for sale, identifying designer, vintage, or high-value items, and correctly discard or recycle unsaleable goods.
• Pricing: Research and accurately price a wide variety of items to maximize revenue while ensuring they offer great value.
• Stock Rotation: Organise and manage the stock room, ensuring a constant and fresh flow of items is ready for the shop floor.
• Teamwork: Coordinate closely with the retail team and volunteers to meet daily sales targets.
• Manual Handling: While mostly lighter items, the role involves frequent lifting, bending, and moving heavy bags and boxes of donations.
• Shop Maintenance: Help keep the shop floor, storage areas, and displays clean, tidy, and safe.

What You Need

• Exceptional Pace and Energy: You must be able to maintain high productivity and focus throughout the day in a physically demanding role.
• Superb Organizational Skills: You can handle large quantities of different items and keep the processing area tidy and efficient.
• Product Knowledge: A strong interest in fashion, brands, or general household goods is highly beneficial (or a quick learner!).
• Reliability: You are dependable and understand the critical nature of this role to the shop's operation.
• A “Can-Do” Attitude: You enjoy working as part of a team and are happy to get stuck into any task required.
• Great Team Player: You are reliable, supportive, and communicate well with colleagues and volunteers.
• Customer Focused: You enjoy engaging with the public and have excellent communication skills.
• Flexible: You are willing to adapt to changing priorities and tasks throughout the day.
• Working pattern: A monthly rotation of a three/two-day working pattern, including weekends and bank holidays, must be available to cover in other shops within the wider retail team as required and occasional travel to team meetings.
• Previous retail or charity shop experience is a bonus, but not essential—a great attitude is!

What We Offer

• The chance to be a key player in an operation that makes a huge impact on our charity's vital work.
• A fun, dynamic, and supportive working environment where you see new things every day.
• (We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.)

For questions about the job or to arrange an informal visit contact:

Gerry Weetman- Head of Retail & Lottery

Telephone: [phone]

Email: [e-mail]

Job Type: Part-time

Benefits:

• Additional leave
• Company events
• Company pension
• Enhanced maternity leave
• On-site parking

Work Location: In person

Application deadline: 06/11/2025