Workspace Experience Coordinator - Birmingham

Global; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major player in the media industry seeks a Workspace Experience Coordinator to ensure the seamless operation of office spaces in Birmingham. The role emphasizes relationship building, stakeholder management, and a commitment to enhancing the workspace experience. Ideal candidates will display strong communication skills and a passion for maintaining organized and welcoming environments.

Qualifications

• Strong communication skills across multiple channels.
• Great organisation and attention to detail.
• Adaptability to a fast-paced environment.

Responsibilities

• Act as first point of contact for workspace queries and operations.
• Coordinate service requests and vendor interactions.
• Support logistics for internal events and maintain clear communication.

Skills

Communication skills

Organisational skills

Attention to detail

Adaptability

Tools

Microsoft Office

ServiceNow

Job description

Accepting applications until: 25 July 2025 Job Description

Your Role: Workspace Experience Coordinator

The Regional Workspace Experience Coordinator plays a key role in ensuring the smooth operation of our regional office spaces. Acting as the first point of contact for all premises and workspace-related queries, this role is responsible for coordinating service requests, managing supplier and contractor interactions, and running the front-of-house operations.

As aWorkspace Experience Coordinatorat Global, you will:

Key Responsibilities

• Workspace & Facilities Oversight (45%):Act as the first point of contact for all premises and workspace related queries, responding via multiple channels and resolving issues in line with SLAs and KPIs. Oversee front-of-house operations, meeting room standards, post handling, and contractor and vendor coordination to ensure smooth day to day operations across regional sites.
• Stakeholder, Vendor & Event Coordination(35%):Build strong working relationships with internal teams and external suppliers. Support service delivery by addressing feedback, assisting with contractor / supplier call outs, and helping coordinate logistics for key on-site events. Welcome visitors, ensure NDA processes are followed, and help organise workspace logistics for internal events from planning to completion.
• Team Support & Communication (20%):Support the Workspace Operations Manager & Workspace Experience Manager with ad hoc requests and provide operational cover as required. Keep the team updated on key information, changes, and contribute to maintaining clear support documentation and service excellence through timely communication.

What You’ll Love About This Role

Think Big:You will be part of a fast paced environment where you can learn something new every day. Whether you’re supporting exciting events or improving how we do things, you’ll be encouraged to share ideas and grow your confidence in a role where actions can have a big impact.

Own It:Take pride in being the go to person who keeps things running smoothly. From helping solve day to day issues to making sure the front of house experience is spot on, you’ll feel trusted and empowered to make a difference through your reliability and initiative.

Keep it Simple:You will enjoy bringing clarity to a busy workspace. With clear processes, supportive colleagues, and straightforward tools, you’ll be able to focus on what matters: helping others, solving problems, and making life easier for colleagues.

Better Together:Enjoy working in a collaborative team where everyone supports each other. You will build strong relationships with colleagues across the business, meet people from all over the company, and feel part of something bigger as you help make everyone’s day brighter.

What Success Looks Like

In your first few months, you’ll have:

• Become a trusted first point of contactby confidently responding to workspace and front of house requests across multiple channels, always providing clear and friendly support.
• Build strong working relationshipswith your regional team, key stakeholders, and external suppliers, knowing who to contact, and how to follow things through to completion.
• Support smooth daily operationsby staying on top of tasks like meeting room checks, visitor sign-ins, post handling, event tracking and stationary ordering helping the office feel welcoming, organised, and professional.
• Show curiosity and initiativeby learning how things work behind the scenes, picking up new systems and processes quickly, and suggesting small improvements where necessary.

What You’ll Need

• Strong communication skills:You’re clear, professional, and confident across all communication channels, face-to-face, email, phone, and Microsoft Teams.
• Great organisation and attention to detail:You can juggle multiple tasks, keep things running smoothly, and spot when something’s not quite right.
• Adaptability:You’re comfortable in a fast paced setting where no two days are the same and can adjust to last minute changes with ease.
• Microsoft package and Computer skills:You’re confident using Microsoft Office and can quickly pick up internal systems like ServiceNow and visitor management platforms.