Workshop Team Leader

Professional Technical Ltd; Orpington; On-site; GBP 40,000 - 45,000; Full time

Job summary

A large global manufacturer is looking for a Workshop Team Leader in Orpington. The role involves managing a team of around ten technicians and ensuring high standards in customer service and operational efficiency. Candidates should have strong management skills and relevant technical competencies. A competitive salary of £40k to £45k is offered, alongside a comprehensive benefits package including annual leave, pension contributions, and extensive training opportunities.

Benefits

25 days annual leave plus bank holidays

Company pension scheme with 6% employer contribution

Discount scheme with major UK brands

Comprehensive training and induction programs

Full PPE provided

Qualifications

• Demonstrated ability to work in a team with a focus on quality customer service.
• Background in Motor Trade, Plant, Construction, Agricultural, or Heavy Equipment.
• Comfortable in customer-facing situations.
• Good knowledge of company IT systems.

Responsibilities

• Ensure team performance in customer service delivery and workshop KPIs.
• Lead and motivate the engineering team to ensure efficient operations.
• Maintain high standards of Health and Safety.
• Manage engineering performance and team communication.
• Oversee job and service completion in line with promises.

Skills

Man management skills

Electrical diagnostics

Mechanical competencies

Communication skills

Customer service skills

Numeracy

Literacy

Education

NVQ level 3 or equivalent in relevant discipline

Job description

Summary of the Workshop Team Leader

I have a rare opportunity for a Workshop Team Leader to join a large global manufacturer in their field. You will be working on a brand-new site situated in the Orpington area. You will be working on a diverse range of equipment and typically managing a team of around ten Workshop Technicians. This is the perfect opportunity for someone wanting to progress your career into a team leader-based role. In return they offer a basic salary circa £40k to £45k with time and half paid over a standard 40-hour week with an impressive list of benefits

Responsibilities of the Workshop Team Leader

• Work alongside the Workshop Manager to ensure team performance of customer service delivery, meeting relevant metrics and workshop KPI’s.
• Manage day-to-day efficient running of the engineering team to facilitate a high-quality customer experience within the designated area; lead leadership, engagement and motivation of the team and be the first point of contact for the engineers.
• Maintain a high standard of housekeeping in the workshop and warehouse.
• Take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals, safety audits, site risk assessments and associated training (e-learning completion).
• Engineer performance management – dialogues, engagement, retention, coaching and development to identify training needs.
• First level technical escalation: manage engineering coverage in the team, including absence management, authorisation of holidays, etc.
• Team meetings – communication of business objectives and performance against both goals and targets.
• Completion of Service audits.
• WIP management – job and service completion to promise (including appropriate document completion).
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required.

Requirements of the Workshop Team Leader

• Good levels of man management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
• Background in any of the following areas will be considered: Motor Trade, Plant, Construction, Agricultural, Roadside Recovery, Trucks, Heavy Equipment.
• Have both Electrical (Diagnostics) and / or Mechanical (Hydraulic) competencies.
• Good standard of communication skills displaying the confidence to develop the potential of staff.
• Comfortable in Customer facing situations.
• Good levels of numeracy/literacy.
• Qualified maintenance engineer (NVQ level 3 / equivalent) in relevant discipline or industry experience.
• Good knowledge of company IT systems with the ability to provide first level support.

Salary and Benefits

A competitive basic salary package circa £40k to £45k, with overtime over a 40 hour week paid at time and half. 25 days annual leave plus statutory bank holidays.

Additional days holiday based on long service milestones.

Company pension scheme – 6% employer contribution; minimum 4% employee contribution.

Discount scheme, with access to deals from some of the UK's largest brands.

Eligibility to join the Employee Incentive Schemes.

Receive a 6-week Induction which offers world class training to enable you in your role.

Long term training development plans, some of the best in the industry.

World class specialised product training.

Full Forklift Driver Licence.

Opportunity for growth through technical grading process.

Opportunity for the right candidates to undertake extended learning (Degree level).

Ensuring you are safe and look the part, all PPE supplied company cleaned specialist work wear.