Workshop Team Leader

KION Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading engineering company in the United Kingdom is seeking a Workshop Team Leader to manage daily operations of the engineering team. The role involves ensuring customer service excellence, compliance with health and safety standards, and providing leadership to a team of 10-20 engineers. Candidates should possess strong communication skills, relevant qualifications like NVQ level 3, and be comfortable with IT systems. Join a team dedicated to high-quality service and performance in a dynamic workshop environment.

Qualifications

• Experience in managing a team of 10-20 engineers.
• Demonstrable conflict management and customer service skills.
• Ability to perform technical escalations and coaching.

Responsibilities

• Lead the engineering team ensuring effective operations.
• Ensure health and safety compliance within the workshop.
• Conduct performance management and coaching for engineers.

Skills

Man management skills

Communication skills

Customer facing ability

Team management

Numeracy and literacy

Conflict management

First level technical support

Education

NVQ level 3 or equivalent

Tools

Company IT systems

Job description

We are looking to recruit a Workshop Team Leader reporting into the Workshop Manager.

The main purpose of this role is to ensure the day to day efficient running of engineering team in the within the workshop. This role involves playing an active part in the leadership of the team by being the first point of contact with the engineers for all issues.

This role will be based in our Swanley depot.

We offer :

In conjunction with the workshop manager the TL is responsible for the overall performance of the team in terms of customer service delivery ensuring that all relevant metrics are met in line with the current workshop KPI dashboard including but not limited to:

• Used equipment turnaround time
• On time prep - Committed dates (New Used STR)
• Average job times to agreed target
• Quality of work produced to agreed standards
• Number of trucks prepared to agreed targets

In addition to your normal engineering duties the additional tasks and responsibilities of a team leader are to ensure the day to day efficient running of the engineering team to facilitate a high-quality customer experience within a designated area playing an active part in the leadership engagement and motivation of the team and being the first point of contact for the engineers. Maintain a high standard of housekeeping in the workshop and warehouse.

• To take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals safety audits site risk assessments and associated training (e-learning completion)
• P0 / P6 Near Miss and Job Safety Observation Lead Indicator reporting and / or investigation
• P3 Engineer accident investigation - application of appropriate corrective action accident reduction initiatives
• Engineer performance management including dialogues (where applicable) engineer engagement retention coaching and development to include training needs identification
• First level technical escalation
• Manage engineering coverage in the team - including absence management auhorisation of holidays etc.
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of Service audits
• WIP management - job and service completion to promise (including appropriate document completion)
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required

Required functional competencies / experience / qualifications

• Good levels of man management skills having demonstrated an ability to work in a team and a desire to promote quality customer service.
• A good standard of communication skills displaying the confidence to develop the potential of staff
• Comfortable in Customer facing situations
• Good levels of numeracy / literacy
• Manage a team of c 10-20 engineers (subject to location)
• Energetic motivated and pro-active team player
• Qualified maintenance engineer (NVQ level 3 / equivalent) in relevant discipline or industry experience.
• Industry Know How
• Good knowledge of company IT systems with the ability to provide first level support
• Conflict Management
• Qualified to conduct Thorough Examination
• Demonstrate successful Communication and Management skills to deliver excellent service through a team of Engineers

Tasks and Qualifications

Linde Workshop Engineers play a crucial role in maintaining and repairing a wide range of material handling equipment including forklifts and other heavy machinery. You would be involved in the maintenance and repair of our extensive range. You would conduct routine maintenance checks and repairs on machinery to ensure optimal performance and safety.

Being located at one of our depots youll bring your expertise to service Linde forklifts and other state-of-the-art material handling equipment forging strong relationships and delivering exceptional service and support. Being an integral part of in our operation and driving world class customer service.

The role offers the opportunity to work with a diverse range of products from small electric pallet trucks to very narrow aisle and large engine-powered Counterbalance trucks. As a Workshop Engineer youll play a crucial role in ensuring our customers receive top-quality Linde forklift trucks. This would include Performing Pre-delivery inspections Diagnosing and rectifying faults and undertaking preventative maintenance.

We are interested in candidates with experience as vehicle technicians or mechanical engineers particularly those who have worked as forklift technicians plant fitters plant technicians or vehicle technicians. Experience with plant equipment powered access equipment agricultural machinery motor vehicles or industrial cleaners is highly desirable but not sure if you have what we want why not talk to us.

• Ideally you will have an NVQ level 3 (or equivalent) qualification although this is not essential.
• We use the latest technology to keep accurate records and place orders therefore being comfortable using IT equipment is essential.
• You will need to hold a full UK driving license.
• As a Linde engineer you will need to be comfortable working autonomously and within a team.

Linde is committed to fostering a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from individuals of all backgrounds abilities and experience. If you require any adjustments or accommodations during the application or interview process to ensure fairness and accessibility please let us know.

Key Skills

Crew Management, Airside Operations, General Services, ABAP, End User Support, Jboss

Employment Type: Full-Time

Experience: years

Vacancy: 1