workshop supervisor

Loughborough College; Burton upon Trent; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known educational institution in the UK is seeking a passionate Guest Experience Manager. In this role, you will lead the guest services team at East Midlands Designer Outlet, ensuring memorable moments for every visitor. Responsibilities include driving service excellence, managing operations, and fostering a culture of warmth and professionalism. Ideal candidates possess a strong background in hospitality with experience in luxury environments, showcasing effective leadership and communication skills. A competitive salary and performance bonuses are offered.

Benefits

Competitive Salary & Bonus

Wellbeing Allowance

Exclusive Discounts

Internal development opportunities

Positive Work Environment

Qualifications

• Proven track record of successful guest-focused operations.
• Considerable experience managing a guest-focused team in luxury settings.
• Managerial experience in fast-paced hospitality sectors.

Responsibilities

• Lead the guest services team to ensure memorable experiences.
• Champion service excellence and nurture guest satisfaction.
• Identify new revenue opportunities and enhance commercial services.

Skills

Guest service excellence

Team management

Effective communication

Report generation

Language skills

Job description

Guest Experience Manager

As Guest Experience Manager at East Midlands Designer Outlet, you'll be the driving force behind creating memorable moments for every guest. You'll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. From shaping strategy and managing day‑to‑day operations to training teams and analysing performance, you'll ensure every interaction reflects our commitment to hospitality, innovation, and care. You'll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.

Benefits

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing
• Exclusive Discounts: Access special discounts at our Designer Outlets
• Grow through internal moves, cross‑country projects, international secondments, and a calendar of core development opportunities
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey

Qualifications & Experience

• Passionate about delivering excellent guest service
• Able to put guests at the heart of everything we do
• Able to show a proven track record of running successful guest‑focused operations that nurture and grow the business and level of guest satisfaction
• Considerable experience of managing a guest‑focused team in a luxury hotel, events space or other guest‑facing environment
• Able to communicate effectively at all levels
• Language skills an advantage
• Able to produce reports and forecast activity
• Experienced manager in hospitality sector: hotels, airlines or similar in a fast‑paced role and organisation

Hiring Process

• We commit to replying to all applications, feel free to get in touch if you'd like an update. You will have a main point of contact within our Talent team.
• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.