Workshop - Service Controller

HSB Technical; Ashford; On-site; GBP 44,000 - 47,000; Full time

Job summary

A specialist recruitment partner is seeking a Service Controller in Ashford, Kent. You will manage a team of engineers in the heavy plant machinery sector, ensuring exceptional service delivery and customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and leadership experience. This position offers a salary of £44,000 - £47,000 plus a £3,000 London Allowance.

Qualifications

• Minimum of 3 years' experience in a similar role.
• Ability to lead a team of engineers.
• Commitment to health and safety standards.

Responsibilities

• Oversee a team of engineers and allocate resources effectively.
• Manage the repair process from service requirement to invoicing.
• Ensure clear communication with customers throughout the service process.

Skills

Technical or mechanical engineering background

Organizational skills

Communication skills

Customer focus

Leadership abilities

Education

Foundational engineering qualifications

Advanced engineering qualifications

Tools

Service management systems

ERP systems (e.g., SAP)

Job description

Overview

Position: Service Controller

Location: Ashford, Kent

Type: Permanent

Salary: £44,000 - £47,000 + £3,000 London Allowance

Benefits: Listed below

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors. We are acting as a recruitment partner for this role. For a list of vacancies, visit the company site. This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.

Position Overview

As a Service Controller, you will oversee a team of engineers in the heavy plant machinery, power generation, and industrial equipment sectors. You will ensure an excellent customer experience by optimising resources to meet customer needs efficiently whilst maintaining a high standard of service delivery. The role involves managing service operations for mobile and fixed equipment, engines, and power systems, ensuring work is completed safely, on time, and to the highest quality standards. This position is within a world-leading specialist in heavy plant machinery, recognised globally for delivering high-quality equipment and engineered solutions across multiple industries.

Duties and Responsibilities

• Understand customer service needs and allocate appropriate resources to ensure effective and timely delivery
• Manage the end-to-end repair process — from identifying service requirements through to work order closure and customer invoicing
• Maintain consistent, clear communication with customers throughout the service process to ensure satisfaction and build long-term relationships
• Plan and schedule engineering resources to meet operational demands using capacity and capability planning tools
• Create service quotations up to £3,000 for planned maintenance or repair work when required
• Manage and mentor a team of engineers (typically 4-8), conducting regular 1-2-1 reviews and addressing performance issues as necessary
• Use customer feedback and key service metrics to drive continuous improvement in service delivery and operational performance
• Ensure all work is carried out safely and in accordance with company policies and health & safety regulations
• Support the wider service team to deliver business objectives and meet customer expectations

Qualifications and Requirements

• Strong background in technical or mechanical engineering
• Foundational engineering qualifications are essential; advanced-level qualifications desirable
• Minimum of 3 years' experience in a similar technical, service, or engineering control role
• Excellent organisational and communication skills
• Financial and commercial awareness
• Ability to lead, motivate, and support a team of engineers
• Proficient with service management or ERP systems (such as SAP or similar platforms)
• Strong customer focus with a commitment to delivering exceptional service
• Awareness and commitment to health and safety standards