Workshop Manager (HGV)

Hunter James Recruitment Ltd; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is assisting with the search for a Workshop Manager in Poole, England. This role involves the daily management of the Workshop and Service department, optimizing customer service standards, and ensuring compliance with key performance indicators. The ideal candidate will focus on improving the service team's performance, conducting internal audits, and maximizing commercial opportunities. Applicants should have a strong background in managing workshop operations and a commitment to customer service excellence.

Responsibilities

• Manage the Workshop and Service department daily.
• Improve service team performance through effective management.
• Cultivate a customer service-oriented business culture.
• Ensure departments meet company standards and KPIs.
• Achieve high KPI standards, including MOT pass rate.
• Review resources to meet servicing requirements continuously.
• Conduct internal audits for ISO standards compliance.
• Report to directors with ongoing communication.
• Maximize commercial opportunities through improvement initiatives.

Job description

Overview

Hunter James Recruitment are assisting our client, a well-established organisation within the Commercial Vehicle (HGV) industry, with their search for a Workshop Manager to join their site in Bournemouth.

Responsibilities

• Day to day management of the Workshop and Service department
• Improve and optimise on standards / performance of the service team through effective performance management and development
• Cultivate a successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
• Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators
• Operate to achieve a very high KPI standard, including MOT pass rate and breakdown results, while maintaining the company standards at all times
• Increase efficiency, effectiveness and profitability of the depots
• Regularly review resources to meet all servicing requirements and ensure KPIs are met – consistently reviewing labour efficiency, labour sales, cost of sales and debtors
• Carry out internal audits to ensure depots are compliant with ISO standards and Health & Safety requirements
• Reporting directly to directors and keeping all parties updated with clear, ongoing communication
• Maximise commercial opportunities through developing and implementing improvement initiatives