Workshop Manager

Carbase; Weston-super-Mare; On-site; GBP 35,000 - 50,000; Full time

Job summary

An independent automotive dealership in Weston-super-Mare seeks an experienced Workshop Manager to oversee operations at their fast-paced Weston Autocentre. The role involves managing technician productivity, ensuring health and safety compliance, and providing excellent customer service. Candidates must have a hands-on approach and strong leadership skills, as well as proficiency in digital tools like EDynamix. The role offers competitive benefits including ample annual leave and health support.

Benefits

31 days annual leave increasing to 35 days

Access to BHSF Health Cash Plan

Company pension scheme

In-store discounts on car purchases and servicing

'Refer a friend' scheme

Health and Wellbeing support

Bike to work scheme

'Money@Work' access

Qualifications

• Experienced in workshop or aftersales management in an automotive setting.
• Hands-on, proactive approach with a customer-first mindset.
• Committed to high standards in safety and compliance.

Responsibilities

• Plan and manage workshop diaries to maximise efficiency.
• Drive utilisation of digital tools to enhance productivity.
• Oversee job card management and ensure compliance.

Skills

Leadership skills

Problem-solving ability

Proficient in digital workshop tools

Effective communication

Tools

EDynamix

Job description

Overview

Join Our Award-Winning Team at Carbase! We have an exciting opportunity for an experienced Workshop Manager to join our fast-paced, dynamic Weston Autocentre. This hands-on role is ideal for someone with a can-do attitude, committed to maintaining the highest standards of efficiency, team leadership and customer service.

You will be responsible for overseeing daily workshop operations, managing technician productivity, coordinating parts and service planning, ensuring health and safety compliance, and delivering a seamless experience for both customers and colleagues.

Responsibilities

• Proactively plan and manage workshop diaries to maximise efficiency and output.
• Drive full utilisation of EDynamix and other digital tools to enhance productivity.
• Take full ownership of timely and parts ordering, ensuring returns are processed efficiently.
• Oversee job card management, prioritising sold vehicles while effectively coordinating all scheduled service and repair work.
• Ensure job card write-ups are accurate and compliant, with timely submission of warranty claims through appropriate systems.
• Work closely and effectively with front-of-house team and other third parties to arrange seamless bookings or services as required.
• Monitor and manage WIP (Work In Progress) daily and keep systems updated.
• Maintain accurate stock control of workshop consumables.
• Uphold and enforce workshop health and safety standards across the workshop at all times.

Person Specification

• Experienced in workshop or aftersales management within a fast-paced automotive setting.
• Strong leadership, planning, and team management skills.
• Hands-on, proactive, and solutions-focused with a can-do attitude.
• Technically knowledgeable with clear, confident communication skills.
• Customer-first mindset with strong problem-solving ability.
• Proficient in digital workshop tools (e.g., EDynamix).
• Committed to high standards in safety, compliance, and quality.
• Adaptable, dependable, and passionate about continuous improvement.

Benefits

• 31 days annual leave increasing to 35 days
• Access to BHSF Health Cash Plan
• Access to company pension scheme
• In-store discounts on car purchases and servicing
• 'Refer a friend' scheme
• Health and Wellbeing support via 'Ben'
• Bike to work scheme
• Access to 'Money@Work'

Carbase are a family-owned business and over the past two decades have become the largest independent pre-owned dealership in the Southwest. With four Carbase locations, including Vanbase Bristol, and a dedicated team of over 200 staff. Our commitment to excellence has earned us prestigious accolades, including the Great Place to Work award and the People and Culture Award from Autotrader in 2023 and 2024.