Workshop Manager

Group 1 Automotive; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive service provider based in Warrington is looking for a Workshop Manager to oversee operations in their aftersales department. You will be responsible for enhancing customer experiences through effective management of workshop processes, training staff, and maintaining high service standards. The ideal candidate will have substantial motor industry experience, excellent communication, and organizational skills to manage both people and tasks efficiently. This role offers numerous benefits, including discounts and an inclusive work environment.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid volunteer day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Qualifications

• Full UK Driving Licence required.
• Motor Industry experience in a similar role is essential.
• Ability to work independently and as part of a team.
• Proven ability to work to timescales effectively.
• Keen eye for detail and good communication skills.
• Experience in a main dealer environment is preferred.
• Strong industry knowledge necessary.
• Ability to work under pressure is important.

Responsibilities

• Identify & implement long-term training activities for workshop colleagues.
• Carry out warranty repairs as directed.
• Maintain a resource plan for the workshop.
• Ensure correct planning of facilities and tools.
• Employ and develop an induction plan for new staff.
• Manage, coach and motivate employees.
• Define target agreements with employees.
• Monitor and optimise productivity of employees.
• Ensure job time planning is carried out correctly.
• Ensure compliance with all statutory regulations.

Skills

Communication skills

Organizational skills

Motor Industry experience

Ability to work under pressure

Attention to detail

Independence

Teamwork

Ability to meet timescales

Strong industry knowledge

Job description

Workshop Manager - Mercedes-Benz Warrington

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Identify & implement the long term planning of future training activities for workshop colleagues.
• Carry out warranty repairs as directed, returning displaced material to the correct location and in correct condition.
• Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimisation
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
• Employing new staff and developing an induction plan
• Managing, coaching and motivating employees and thus ensuring a high quality of employees
• Defining target agreements with employees and reviewing the level of target achievement through regular 1-2-1’s.
• Monitoring and optimising productivity and performance of employees
• Ensuring job time planning and task allocation for workshop is carried out correctly
• Monitoring compliance with all statutory regulations * Ensuring quality control of all completed tasks

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.