Workshop Manager

Royal Mail Group; Greater London; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Annual bonus up to 10%

25 days annual leave + bank holidays

Pension CDC scheme

Job summary

Royal Mail is seeking an experienced Fleet Workshop Manager to lead our North London vehicle maintenance operation. You will oversee safety, compliance and performance, ensuring high availability of the Royal Mail fleet to support the network.

This role combines technical leadership with people management to deliver consistent, high‑quality maintenance across the site. You'll plan resources, coach staff and build strong relationships with operational customers, trade unions and Fleet colleagues,

Qualifications

• Experience leading vehicle maintenance teams.
• Ability to plan maintenance and allocate resources.
• Knowledge of safety and roadworthiness standards.

Responsibilities

• Lead safe and legally compliant maintenance operations across the site.
• Plan maintenance, people and resources to maximise vehicle availability.
• Lead, coach and develop colleagues with clear expectations on safety.
• Drive performance across safety, compliance, cost, people and service.
• Lead operational change and continuous improvement.
• Build relationships with customers, Fleet stakeholders and trade unions.

Skills

Leadership

Coaching

Planning & organising

Stakeholder management

Education

IMI Level 3 M&R

Job description

Workshop Manager

F&MS SC North London

Permanent, Full time

Salary & Benefits

From £55,422

Plus:
Up to 10% annual bonus potential
25 days annual leave plus bank holidays rising with service
Pension: access to the UK's only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

We're looking for an engaging and technically experienced Fleet Workshop Manager to lead our vehicle maintenance operation at our North London workshop. This is a key leadership role where you'll bring together people, technical expertise and operational performance to ensure our fleet remains safe, legally compliant and available to support the wider Royal Mail network.

You'll create a consistent, high-performing maintenance operation across the site. Whether you're an established manager or an experienced automotive professional ready to take the next step into a broader leadership role, this is an opportunity to develop your leadership career while making a real impact within one of the UK's largest fleet operations.

About the Role

As Fleet Workshop Manager, you'll have accountability for maintenance performance ensuring the site operates safely, efficiently and in line with legal and operational requirements. You'll plan resources, maintain consistent standards and ensure maintenance activity supports vehicle availability and the needs of our operational customers.

People leadership is central to the role. You'll provide visible and consistent leadership, coaching and developing colleagues while setting clear expectations around safety, performance and customer service. You'll also build strong relationships with operational customers, Fleet colleagues and trade union representatives, bringing teams together and leading change and continuous improvement.

• Lead safe and legally compliant maintenance operations across the site, ensuring vehicles, colleagues and premises meet required safety and roadworthiness standards.
• Plan maintenance, people and resources effectively to maximise vehicle availability, efficiency and customer service.
• Lead, coach and develop colleagues, creating consistent standards and an engaged, high-performing team.
• Drive performance across safety, legal compliance, cost, people, quality and customer service measures.
• Lead operational change, quality standards and continuous improvement activity.
• Build effective relationships with operational customers, Fleet stakeholders and trade union partners to resolve issues and deliver sustainable improvements.

About You

You're an experienced vehicle maintenance professional who combines strong technical knowledge with the ability to lead and influence others. You may already have formal management experience, or you may have developed your leadership capability through supervising, coaching, mentoring or supporting colleagues within a workshop or maintenance environment.

You'll be able to organise and prioritise activity, taking ownership of issues and making clear, considered decisions. You understand the importance of maintaining consistent safety, compliance and performance standards within your team and can balance the different priorities of each. You'll also be passionate about developing people, improving performance and building positive working relationships with the operational customers you support.

What You'll Bring

• An IMI Level 3 qualification in Light or Heavy Vehicle Maintenance & Repair, or an equivalent advanced-level qualification.
• Strong vehicle maintenance industry knowledge, ideally within commercial vehicles, fleet or dispersed maintenance operations.
• Good knowledge of vehicle compliance, roadworthiness requirements and road transport legislation.
• Evidence of leading, coaching, supervising or developing others through formal management or broader leadership responsibilities.
• Good planning and organisational skills, with the ability to prioritise activity across multiple locations.
• Effective stakeholder management, problem-solving and continuous improvement capability.

A full driving licence is required.

Role Impact

You'll have overall responsibility for the performance of your workshop, leading the team to deliver safe, compliant and efficient vehicle maintenance while maximising fleet availability for our operational customers.

Your leadership will directly influence safety, legal compliance, maintenance quality, cost and colleague performance. By developing your team, improving ways of working and maintaining strong relationships with operational customers, you'll help ensure the workshop provides a reliable and responsive maintenance service that keeps the Royal Mail fleet moving.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance**
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years**
• Benefits Account - With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service

**Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Closing Date: 15/11/26. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Reference 345608