Workshop Manager

Volvo; Grays; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive company in Grays is seeking an experienced Workshop Manager to supervise a large workshop. You will manage technicians, ensuring quality work and customer satisfaction while focusing on workshop productivity and profitability. The ideal candidate has HGV workshop experience, strong supervisory skills, and a Level 3 HGV Technician qualification. Benefits include a salary up to £55,000, a bonus scheme, and various employee perks.

Benefits

25 days holiday

Pension scheme - 7% matched

Healthcare Cash Back Scheme

Employee discounts

Cycle to Work Scheme

Qualifications

• Experience in managing a large workshop of technicians.
• Ability to manage customer expectations and workshop productivity.
• Proven track record in employee motivation and performance management.

Responsibilities

• Manage the customer journey from planning to invoice closure.
• Ensure service and repair work meets quality standards.
• Focus on workshop profitability and productivity targets.

Skills

HGV workshop experience at supervisor or above level

Employee management / supervisory skills

Identifying employee ongoing training needs

Reporting workshop KPIs

Budgeting and planning of workshop productivity

Customer facing experience

Level 3 HGV Technician qualification

Education

Level 3 HGV Technician qualification

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop, a Retail Dealership workshop background is desirable.

Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.

Hours: Monday to Friday 40 hours - 08.00-17.00

As the most senior colleague below the Dealerpoint Manager, the Workshop Manager's core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.

Skills and Experience

• HGV workshop experience at supervisor or above level
• Employee (Technician) management / supervisory skills and experience
• Identifying employee ongoing training needs
• Reporting workshop KPI's
• Budgeting and planning of workshop productivity / efficiency
• Customer facing experience with the ability to problem solve
• Ideally a level 3 HGV Technician qualification

Benefits

• 25 days holiday and rising with service
• Pension scheme - 7% matched
• Healthcare Cash Back Scheme
• Employee discounts across Retailers, Cinemas, Services +++
• Cycle to Work Scheme

Renault Truck Commercials is an Equal Opportunities Employer

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Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.