Workshop Manager

Halfords; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Gloucester is seeking a Workshop Team Leader to oversee technical solutions and ensure exceptional customer service. The ideal candidate will hold a Level 3 in Light Vehicle Maintenance and excel in leadership and communication skills. This role involves mentoring a team and promoting company values. The position also offers numerous benefits including generous leave, discounts on services, and opportunities for career progression.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on various products

Financial planning support

Health Cash Plan

Qualifications

• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets.

Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Allocate jobs based on technical requirements and customer demand.
• Inspire and mentor the team to develop their technical skills.

Skills

Leadership and mentoring

Communication skills

Organisational abilities

Experience with compliance standards

Team performance management

Education

Level 3 in Light Vehicle Maintenance

Job description

Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords values, promoting a positive and inclusive culture.

Key Accountabilities

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximise team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and bring Halfords values to life.

Qualifications

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets and building relationships.
• Experience with compliance standards and in‑house systems.
• Valid driving licence.

About Halfords

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends discount events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension scheme & life assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.