Workshop Manager

Northgate plc; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading vehicle rental company in Bristol is seeking a Workshop Manager to oversee workshop operations and ensure high-quality service delivery. The ideal candidate will have strong technical expertise, excellent people management skills, and a passion for customer service. This role offers a competitive benefits package and opportunities for professional development within a top-tier organization.

Benefits

Fantastic bonus scheme

Enhanced overtime pay

Generous vacation policy

Life assurance

Well-being services

Vehicle leasing schemes

Pension scheme

Retailer discounts

Qualifications

• Valid technical expert credentials required for workshop management.
• Experience in maximizing efficiencies within a workshop environment.
• Strong interpersonal skills to manage team dynamics.

Responsibilities

• Manage daily workshop performance and technical team.
• Drive improvements to minimize vehicle downtime.
• Ensure compliance with technical and quality standards.

Skills

Technical expertise in vehicle maintenance

People management

Customer service

Coaching and mentoring

Business acumen

Education

Level 3 NVQ or City and Guilds in Light Maintenance

Job description

Overview

As a Workshop Manager, you will be responsible supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.

Key responsibilities & qualifications

• At heart, you are a qualified technical expert (level 3 NVQ or City and Guilds in Light Maintenance) with a solid workshop management background - your team value your expert technical knowledge, input and guidance.
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it.

This is an exciting opportunity for a talented Workshop Manager/ambitious Workshop Controller to join one of the UK's leading vehicle rental specialists, heading the technical team at our busy site in Bristol which operates a large fleet made up of light commercial vehicles & small to prestige cars.

Our site in Bristol boasts the 2nd largest fleet size in Northgate and is a large revenue site. We are located on the Avonmouth estate and have close links to the M5, M49 and M4. With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long‑term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

Benefits

• Fantastic bonus scheme
• Regular enhanced overtime, paid at time and a half (subject to business needs)
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (2x your salary)
• Well‑being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance).
• Exclusive colleague‑only vehicle‑leasing schemes
• Pension & save‑as‑you‑earn share scheme.
• Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!