Workshop/Field Service Controller in Leeds

Energy Jobline CVL; Leeds; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading global energy job board is seeking a Service Controller to coordinate a team of marine service engineers. Role involves managing service jobs related to marine diesel engines, ensuring compliance with safety standards, and addressing customer queries. Ideal candidates will have a strong engineering background, 3+ years in the marine engine industry, and excellent communication skills. This position offers a competitive salary along with numerous benefits including bonuses and a healthcare package.

Benefits

25 Days Holiday + Bank Holidays

Annual Bonus

Laptop & Mobile Phone Provided

Up to 7% Pension

Comprehensive Healthcare Package

Flexible Working Options

Mental Health Support

Qualifications

• Minimum 3 years’ experience within the marine diesel engine or generator engine industry.
• Strong understanding of marine power and propulsion systems.
• Proven experience in managing or coordinating field service engineers.

Responsibilities

• Respond to customer queries and emergency breakdown requests.
• Schedule and dispatch marine service engineers.
• Plan and monitor service jobs including diagnostics and repairs.
• Conduct regular performance reviews and toolbox talks.

Skills

Engineering qualification (mechanical/marine)

Experience in marine diesel engine or generator engine industry

Planning and scheduling skills

Communication and customer-facing skills

Education

Recognised engineering qualification or equivalent experience

Tools

Microsoft Office

Service/job management systems (SAP, DBSi)

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Position: Service Controller

Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £48,000 per annum + 3% of salary yearly bonus

Benefits

• 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
• Annual Bonus
• Laptop & Mobile Phone Provided
• Up to 7% Pension, Life Assurance, Share Scheme
• Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
• Enhanced Family Leave & Flexible Working Options
• Mental Health Support & Long Service Recognition Awards

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Service Controller. Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements.

Duties and responsibilities of the Service Controller

• Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors
• Schedule and dispatch marine service engineers based on skill set, location, and urgency
• Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities
• Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards
• Oversee approximately 100 live service orders per month, valued at approx. £300k
• Act as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers
• Track real-time job progress and keep clients updated throughout the service lifecycle
• Conduct regular 1‑2‑1s, performance reviews, and toolbox talks with a team of 4–8 engineers
• Ensure safety and operational compliance across shipyard, dockside, and on‑board environments
• Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics

Qualifications and requirements for the Service Controller

• Recognised engineering qualification (mechanical/marine) or equivalent experience
• Minimum 3 years’ experience within the marine diesel engine or generator engine industry
• Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control)
• Proven experience in managing or coordinating field service engineers
• Excellent planning, scheduling, and problem‑solving skills
• IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar)
• Understanding of maritime safety legislation and class society standards is desirable
• Strong communication and customer‑facing skills

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.