Workshop Controller

Pembrook Resourcing; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

An automotive staffing agency is seeking an experienced Workshop Controller to lead the Aftersales Department in Swindon. The ideal candidate will have workshop management experience in the motor industry, a full UK driving licence, and strong leadership skills. You will ensure smooth workshop operations, allocate work to Technicians, and uphold customer service standards. Apply now for an exciting opportunity to advance your career in a dynamic environment.

Qualifications

• Proven technical knowledge gained within the motor trade.
• Previous management or supervisory experience.
• Strong organizational and prioritization skills.
• Ability to multitask under pressure.
• Full, valid UK driving licence.

Responsibilities

• Manage daily workshop operations to maximise efficiency.
• Allocate work effectively to Technicians.
• Monitor performance and maintain standards.
• Resolve customer queries following guidelines.
• Support and motivate the workshop team.

Skills

Leadership and communication

Customer focus

Organizational skills

Team player

Technical knowledge in motor trade

Job description

Workshop Controller

Pembrook Resourcing are currently recruiting on behalf of our client for an experienced Workshop Controller to join their Aftersales Department. As a Workshop Controller, you will play a pivotal role in ensuring the workshop operates smoothly and efficiently. You will be responsible for allocating work, managing resources, monitoring performance, and delivering the highest standards of customer service.

The Role

• Manage daily workshop operations to maximise efficiency and productivity
• Allocate work effectively to Technicians, ensuring skills are matched to tasks
• Monitor performance and maintain manufacturer and dealership standards
• Resolve customer queries in line with company and manufacturer guidelines
• Support, coach, and motivate the workshop team to achieve success

The Person

We are looking for a confident and proactive leader with excellent communication skills and a strong customer focus. The ideal candidate will already have workshop management experience within the retail motor industry, though a senior Technician looking for the next step in their career will also be considered.

Essential Requirements

• Proven technical knowledge gained within the motor trade
• Previous management or supervisory experience (or Technician ready to step up)
• Strong organisational and prioritisation skills
• Ability to multitask and thrive in a high-pressure environment
• Proactive, can-do attitude with ownership of issues
• Strong team player who supports and motivates others
• Willingness to learn and keep up to date with technical and product knowledge
• Full, valid UK driving licence
• Right to work in the UK

Please ensure your CV includes up-to-date contact details so we can get in touch regarding your application.

We look forward to receiving your application - best of luck!