Workshop Controller

TrustFord; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier automobile service provider in Scotland is seeking an experienced Workshop Controller to oversee workshop staff and facilities efficiently. The role involves motivating technicians, tracking vehicle progress, and liaising with service reception. Candidates should have a minimum of 2 years in a similar role, exemplifying strong teamwork and customer focus. The position offers a competitive salary and various benefits, including a pension scheme, generous leave, and discounts on services.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day to volunteer for a charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• 2 years experience in a similar role.
• Organised and experienced within a main dealer.

Responsibilities

• Motivate technicians to ensure targets are being met.
• Track the progress of vehicles through the Workshop.
• Liaise with Service Reception to maintain customer satisfaction.

Skills

Team player

Ability to motivate and support your team

Customer focused

Job description

Overview

We share an ambition to be recognised as the benchmark in all of our operations. At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast‑paced environment that’s 100% customer‑focused.

We have a great opportunity for an experienced Workshop Controller to join us. Reporting into the Service Manager, you will be responsible for overseeing the staff and facilities of the Workshop efficiently. You’ll motivate technicians to ensure targets are being met, as well as ensuring a high level of productivity and quality of service is being delivered. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception, thereby maintaining customer satisfaction.

Responsibilities

You will motivate technicians to ensure targets are being met and that a high level of productivity and quality of service is delivered. You will track the progress of vehicles through the Workshop and liaise with Service Reception to maintain customer satisfaction.

Qualifications

• Team player
• 2 years experience in a similar role
• Ability to motivate and support your team
• Organised and experienced within a main dealer
• Customer focused and able to drive the standard in customer care

Benefits

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Inclusivity & Flexibility

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks – to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

Equal Opportunity

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

Background Check

All offers of employment are subject to a background check.