Workshop Controller

Listers; England; On-site; GBP 44,000; Full time

Job summary

A leading motor retailer group in the UK is seeking an experienced Workshop Controller to manage the workflow and team in the service department. The role requires strong management skills and a focus on customer experience. Duties include overseeing job processes, achieving KPIs, and ensuring high standards of work. This position offers competitive pay and various benefits, including company vehicle usage and generous holiday allowance.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Free Parking / On-site Parking

Qualifications

• Experience in a dealership as a Workshop Controller or Foreman.
• Strong management and leadership qualities.
• Excellent communication skills.

Responsibilities

• Manage workshop workflow to brand standards.
• Ensure KPI targets are achieved.
• Conduct regular process reviews with the Aftersales Manager.

Skills

Team management

Customer service

Workflow efficiency

Job description

An excellent opportunity has arisen for an experienced Workshop Controller to join Volkswagen Coventry Commercial Vehicles .

Hours of work are Monday to Friday, either 7am to 5pm or 8am to 6pm. Some cover on Saturdays may also be required as and when.

Benefits include the use of a company vehicle and an OTE of £44,000.

Responsibilities

• Managing the workflow of all jobs to brand standard.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

What we’re looking for

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits
• Discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK.