Workshop Controller

BMW Group; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An automotive company is seeking a Workshop Controller in the City of London. The role involves managing the workshop's workflow, supervising technicians, and ensuring high service quality. Candidates should have leadership experience and a relevant Level 3 qualification, along with competence in customer handling. This position offers 25 days of annual leave and opportunities for personal growth within a supportive workplace culture.

Benefits

25 Days annual leave plus bank holidays

Opportunities for growth and development

Positive and supportive culture

Qualifications

• Competent level in English and Maths.
• Up to date mechanical and technical competence preferred.
• Experience in customer handling, preferably in the motor industry.

Responsibilities

• Manage workshop workflow and supervise technicians.
• Liaise with service advisors to inform customers about work progress.
• Drive workshop efficiency and productivity.

Skills

Leadership Experience

Mechanical and Technical Competence

Customer Handling

Education

Level 3 IMI Motor Vehicle Service and Maintenance Technician

GCSE in English and Maths or equivalent

Job description

Aftersales Service & Warranty London 18.11.2025

BMW Group Park Lane are looking for a Workshop Controller. This role is based at BMW Park Royal

This role is responsible for managing and ensuring the smooth and efficient running of the workshop by managing workflow, supervising technicians, and maintaining high standards of service and repair. Be a key link between service advisors, technicians, and customers, ensuring that all work is completed on time, to the required quality, and in line with health and safety and manufacturer standards.

What awaits you?

• Ensure agreed processes are managed and maintained for customers and staff.
• Maximising opportunities and customer expectations in accordance with our working charter.
• Allocate jobs to technicians based on skill and availability, ensuring optimal productivity and timely completion.
• Monitor and audit work to ensure repairs meet manufacturer and DVSA standards.
• Liaise with service advisors to keep customers informed about progress, delays, and costs.
• Supervise, coach, and motivate technicians and apprentices to meet performance targets.
• Ensure correct parts are ordered and available for scheduled work.
• Maintain workshop compliance with health and safety regulations and internal policies.
• Assist technicians with complex diagnostics and repair procedures.
• Maintain accurate records of technician time, job cards, and service documentation.
• Drive workshop efficiency and contribute to dealership profitability through effective resource management.

What should you bring along?

• Competent level in English and Maths (GCSE or equivalent)
• Up to date mechanical and technical competence preferred – Minimum standard would be Level 3 IMI Motor Vehicle Service and Maintenance Technician
• Previous experience Customer Handling, preferably in the Motor Industry.
• Leadership Experience

Details

• 45 Hrs per week, Monday to Friday, 8 am – 6 pm with 1 hour lunch.
• Saturday working (as per rota) – 1 in 4, paid as overtime.
• 25 Days annual leave, plus bank holidays

Closing Date: Thursday 5th December 2025

With BMW Group a career can offer long term opportunities for growth and development locally, nationally and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment. With prestigious offices based around the UK that provide a great place to work with good people and exciting, engaging and industry leading brands.

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Successful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail.