Workshop Controller

Paragon Bank; Barnstaple; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK bank is seeking a Workshop Controller for their Specialist Fleet Services team in Barnstaple. The ideal candidate will possess strong technical and leadership skills, focusing on managing a busy workshop, performing maintenance on a fleet of vehicles, and overseeing daily operations to ensure high standards. With a commitment to wellbeing and development, the role offers various benefits including a generous holiday allowance, pension contributions, and employee discounts.

Benefits

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident Cover

Qualifications

• Relevant experience in heavy vehicle workshops is crucial.
• Ability to manage a varied fleet of light and heavy vehicles necessary.
• Experience in motivating and organising staff is important.

Responsibilities

• Control all aspects of a busy municipal workshop.
• Diagnose and perform maintenance repairs on vehicles.
• Ensure completion of paperwork to high standards.

Skills

Relevant Experience in Heavy Vehicle Workshops

Ability to maintain a varied fleet

Municipal knowledge

Motivating and Organising Staff

Accurate Paperwork Completion

Dealing with Parts Suppliers

Computer Competent

Excellent Customer Communication Skills

Strong Person Management Skills

HGV License (Category C)

Education

Apprenticeship in the automotive industry

HNC in Automotive Engineering and Science

CPC qualification in Road Haulage

Tools

Fleetwave management system

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Technician looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Brief description

We’re seeking someone with strong technical ability and leadership skills to join our Specialist Fleet Services (SFS) team as a Workshop Controller.

Purpose of the role

This is a key role within the workshop and will be a productive participant within the workshop, the post holder will be the Senior Technician within the workshop with responsibility for the day-to-day control of a busy municipal workshop facility in addition to carrying out routine maintenance and running repairs to a varied fleet of vehicles / equipment.

Duties and responsibilities

• The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, controlling of parts
• Diagnose and perform maintenance repairs on a varied fleet of vehicles/assets
• To ensure that all paperwork is completed within a reasonable time of a job being completed to a high standard
• To ensure that all job cards have the correct information on them before being issued to the shop floor
• To ensure that all vehicles are scheduled and MOT bookings are in place at least three months in advance
• To ensure that the service schedule is up to date at all times, and to recommend changes to vehicles on the schedule when required
• To ensure that vehicle maintenance history is checked when raising job cards to ensure warranty and repeat jobs are highlighted to the workshop charge hand/fitters
• To ensure that customer/colleagues are treated in a polite and courteous manner at all times
• To ensure paperwork flow from and to multiple departments is both timely and accurate
• To ensure any work not completed at the time of the vehicles visit is rebooked into the workshop and any relevant parts are ordered and customers are contacted with new time and date for the work to be carried out
• To control all holiday, to both control and participate in stand by and weekend working rotas to ensure adequate cover is available at all times
• To notify the Contract Manager of any urgent issues or other matters which cannot be resolved by the Workshop Controller
• To undertake any other relevant duties, assignments and cover at other SFS workshops when required
• To ensure at all times ware possible that customer service and service provision is kept to the highest level

About You

Skills

• Relevant Experience in Heavy Vehicle Workshops and maintenance environments
• Ability to maintain a varied fleet of both light and heavy vehicles
• Municipal knowledge and experience
• Experience in Motivating and Organising Staff
• Ability to Complete Accurate and Clear Paperwork to Dead Lines
• Experience in Dealing with Parts Suppliers and Controlling Stock Levels
• Computer Competent, Operate and manage a Vehicle Management System
• Excellent Customer/Staff Communication Skills and Telephone Manner
• Strong Person Management Skills
• Hold an HGV License (Category C)

Qualifications and relevant experience

We are looking for someone who has either had an apprenticeship in the automotive industry or a HNC in Automotive Engineering and Science or equivalent. Having a CPC qualification in Road Haulage would also be an advantage along with a knowledge of Fleetwave management system.

Working hours

45 hours per week, Monday to Friday, 8 hours per day variable dependent on business needs (one hour for lunch).

About Us

What can we offer you?

• Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.