Workshop/Aftersales Technician

Draper Tools; Chandler's Ford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable tool manufacturer in Chandler's Ford is seeking a skilled Workshop/Aftersales Technician to join their collaborative team. The successful candidate will be responsible for inspecting and repairing various tools, including power and hand tools. Key qualifications include experience in tool servicing, strong mechanical skills, and the ability to read technical manuals. Benefits include full-time hours, 25 days of holiday, private health schemes, and discounts on products. This is a great opportunity to contribute to a supportive workplace culture.

Benefits

25 days holiday

Private health scheme

Staff discount on products

Free onsite parking

Cycle to Work Scheme

Qualifications

• Proven experience in repairing and servicing tools, power tools, or similar equipment.
• Strong mechanical and electrical fault-finding skills.
• Ability to read technical manuals, diagrams, and specifications.

Responsibilities

• Inspecting, diagnosing, and repairing a wide variety of tools and domestic products.
• Carrying out routine maintenance and safety checks on returned and serviced products.
• Working with warranty claims, providing accurate assessments and repair reports.

Skills

Repairing and servicing tools

Mechanical and electrical fault-finding

Reading technical manuals

Organisational skills

Problem-solving ability

Attention to detail

Team player

Communication skills

Education

Qualifications in mechanical/electrical engineering

Job description

Why work for us?

We are looking for a skilled, motivated Workshop/Aftersales Technician to join our strong, collaborative Workshop team.

Draper Tools is a family business with a rich history, a strong, supportive "family culture" and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years!

Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards.

We believe there are four key reasons why you should work for us:

• We're a trusted brand: there is a reason why we've been in business for over 100 years and show no signs of slowing down.
• We'll welcome you: work plays a significant part in all of our lives, so we've built a happy and inviting environment, full of friendly colleagues who are proud to work together.
• We'll invest in you: our people are at the heart of everything we do. Which is why we're passionate about helping you reach your full potential. We build success together.
• We'll value you: we love to recognise great work, so our benefits package has been designed to say "thank you" in more ways than one.

Benefits

As our Workshop/Aftersales Technician your benefits will include:

• Full-time hours with some flexibility on start and finish time
• 25 days holiday with the ability to purchase additional leave
• Day off for your birthday
• Pension scheme
• Medical cash plan providing cash back on everyday medical costs
• Employee Assistance Programme (EAP)
• Private health scheme *
• Staff discount on Draper products with significant savings available
• Employee discount scheme - discounts on gym memberships, groceries, holidays and more
• Long service bonus and awards*
• Ad-hoc rewards and recognition
• Cycle to Work Scheme
• Free onsite parking

After qualifying period

Please note this role will be based full time at our Head Office in Chandlers Ford.

About the Role

Working as our Workshop/Aftersales Technician your role will include:

• Inspecting, diagnosing, and repairing a wide variety of tools and domestic products, including hand tools, power tools, electrical and battery-operated equipment, domestic products sold within our range and brand ranges.
• Carrying out routine maintenance and safety checks on returned and serviced products.
• Working with warranty and outside warranty claims, providing accurate assessments and repair reports.
• Maintaining a clean, organised, and safe working environment despite a busy, high-volume workshop.
• Keeping accurate records of repairs, parts used, and turnaround times.
• Liaising with the sales and customer service teams to provide technical support and aftersales assistance.

Requirements

Skills required:

• Proven experience in repairing and servicing tools, power tools, or similar equipment.
• Strong mechanical and electrical fault-finding skills.
• Ability to read technical manuals, diagrams, and specifications.
• Good organisational skills with the ability to manage a varied workload in a busy environment.
• Practical problem-solving ability with a hands-on approach.
• Strong attention to detail and commitment to quality workmanship.
• Team player with good communication skills.
• Experience in wholesale or retail tool businesses.

Desirable:

• Knowledge of PAT testing and UK electrical safety standards.
• Qualifications in mechanical/electrical engineering or a related trade.
• Strong computer literacy.

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

STRICTLY NO AGENCIES