Works Coordinator

Paradigm Housing Group; High Wycombe; Hybrid; GBP 32,000; Full time

Job summary

A leading housing organization in High Wycombe is seeking a Reactive Works Co‑ordinator to manage non-urgent repairs and provide excellent service to customers. The role involves scheduling and overseeing repair projects, liaising with contractors, and ensuring customer satisfaction. The position requires strong organizational and communication skills, along with a customer-focused approach. This is a hybrid role, combining office and remote work, offering a salary of £31,074 per annum along with attractive benefits.

Benefits

25 days holiday

Generous pension scheme

Flexible working options

Health cash plan

Mental Health support

Paid professional subscriptions

Qualifications

• Experience in a customer service or scheduling role, ideally within repairs or maintenance.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and problem-solving skills.

Responsibilities

• Schedule and manage non-urgent repair works, ensuring completion within agreed timescales.
• Allocate specialist work to contractors when required.
• Liaise with customers, engineers, and managers to support seamless service delivery.

Skills

Customer service experience

Strong organizational skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Office

Job description

Reactive Works Co‑ordinator – Non‑Urgent (12‑month FTC)
Coordinate non‑urgent repairs, support our customers, and keep our services running smoothly across our homes.
Salary: £31,074 per annum
Location: High Wycombe (Hybrid – 2 days in the office, 3 days from home)
Contract: 12‑month fixed‑term contract (covering an internal secondment)
Working hours: 37 hours per week, Monday–Friday

Are you looking to join a growing, values‑led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role/team

We’re looking for a highly organised and customer‑focused Reactive Works Co‑ordinator to join our Repairs & Maintenance team. This role plays a key part in ensuring our customers receive a smooth, efficient, and responsive service when reporting non‑urgent repairs.

You’ll be responsible for scheduling and managing repair works, prioritising tasks, allocating specialist jobs to contractors, and keeping customers updated throughout the process. Working closely with engineers, managers, and internal teams, you’ll help ensure repairs are completed on time and to a high standard.

This is a fast‑paced role where no two days are the same, perfect for someone who enjoys problem‑solving, multitasking, and delivering great customer experiences.

Key Responsibilities

• Schedule and manage non‑urgent repair works, ensuring completion within agreed timescales
• Allocate specialist work to contractors when required
• Optimise engineer schedules to maximise productivity and efficiency
• Liaise with customers, engineers, and managers to support seamless service delivery
• Handle urgent repair requests and ensure timely resolutions
• Maintain accurate records and ensure compliance with health & safety requirements
• Support senior managers with reporting, data, and project‑related tasks

What We’re Looking For

Must haves

• Experience in a customer service or scheduling role, ideally within repairs or maintenance
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and problem‑solving skills
• Ability to remain calm and effective in a fast‑moving environment
• Proficiency in Microsoft Office and scheduling/booking systems
• A customer‑focused approach with a commitment to delivering high‑quality service

Nice to haves

• Experience working in social housing or property maintenance
• Familiarity with repairs diagnostics or contractor management
• Confidence using multiple IT systems and databases
• Experience of scheduling for a direct labour operation (In‑house trade team)

For added brilliance

• A proactive mindset with the ability to anticipate issues and find solutions
• Strong teamwork and collaboration skills
• A positive attitude and willingness to support continuous improvement

Benefits

• Annual salary: £31,074 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• Hours: 37 hours per week, Monday–Friday
• Hybrid working: 2 days in the office, 3 days from home

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 08/02/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.