Works Co-ordinator

pyramid8; Huddersfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pyramid8 is seeking a highly organized Works Co-ordinator in Huddersfield to support the delivery of small-scale projects and reactive works. The candidate will handle administrative tasks, manage client communications, and assist the Project Manager. Strong helpdesk experience, proficiency in Microsoft Office, and excellent organizational skills are essential.

Qualifications

• Previous experience in a helpdesk or customer service role.
• Strong administrative skills with proficiency in Microsoft Office.
• Experience managing customer portals and logging reactive works.

Responsibilities

• Support the Project Manager in coordinating and delivering small project works.
• Log and manage reactive jobs, ensuring accurate updates.
• Maintain clear and professional communication with clients.

Skills

Customer service skills

Organizational skills

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office

Job management software

Job description

Reference: P8JOB5898 |Specialist area: Administration |Sector: Construction

Pyramid8 looking for a highly organized and process-drivenWorks Co-ordinatorto support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.

Key Responsibilities

• Support the Project Manager in coordinating and delivering small project works and reactive callouts.
• Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
• Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
• Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
• Follow structured processes for job logging, client updates, and documentation.
• Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
• Monitor project timelines and escalate delays or issues as needed.
• Maintain accurate records and documentation for all project activities.
• Collaborate with internal teams to ensure smooth handover and completion of works.

Requirements

• Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
• Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of purchase orders, invoicing, and quoting processes.
• Excellent telephone manner and written communication skills.
• Ability to follow structured processes and work under pressure.
• Experience managing customer portals and logging reactive works.
• Flexibility to handle out-of-hours queries and coordinate with field engineers.
• Experience in project administration or coordination.
• Familiarity with scheduling systems or job management software.
• Knowledge of facilities management or service delivery environments.