Workplace Technology and Support Manager

ENGINEERINGUK; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in Greater London is seeking a Workplace Technology and Support Manager to enhance their Technology Enablement Department. This role involves overseeing a global team delivering exceptional end-user computing services, managing Microsoft 365 technologies, and leading the IT Helpdesk functions. The ideal candidate will have strong technical and leadership skills, aiming for continuous improvement in user experience. Competitive salary and flexible working options are offered.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Knowledge of end-user systems and support tools is essential.
• Technical experience with Workplace Technologies is required.
• Must be able to lead IT teams and manage performance effectively.

Responsibilities

• Oversee and govern a global Microsoft 365 Enterprise technology estate.
• Automate provisioning and governance of end-user hardware and software.
• Drive continuous improvement and change initiatives across IT operations.

Skills

Knowledge of end-user systems and support tools

Technical experience with Workplace Technologies

Ability to lead IT teams and manage performance

Clear communication with both technical and non-technical audiences

Experience with platforms like Microsoft 365, Azure, or Google Workspace

Customer focused and driven to improve employee experience

Job description

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Workplace Technology and Support Manager

View more categories View less categories Sector Technology Role Manager Contract Type Permanent Hours Full Time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We're looking for a Head of Workplace Technology and Supportwho expects more from their career. It's a chance to extend and improve dunnhumby's Technology Enablement Department. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling while ensuring a secure, efficient, and user-centric technology environment.
In addition to managing the end user technology estate, you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely, high-quality support for end users and business-critical applications. Provide strong operational leadership, with a passion for driving continuous improvement, user satisfaction, and technology enablement across the organisation.
What we expect from you

• Oversee and govern a global Microsoft 365 Enterprise technology estate
• Automate provisioning and governance of end-user hardware and software
• Lead vendor management to enhance solution quality and cost-efficiency
• Drive continuous improvement and change initiatives across IT operations
• Drive the adoption of AI to enhance productivity and enrich the work experience.
• Champion employee and customer experience through technology and coaching
• Implement cybersecurity measures to protect data and end-user technologies
• Lead a high-performing team, setting clear goals and fostering development
• Analyze performance metrics and support data-driven decision-making
• Collaborate with stakeholders to resolve issues and deliver integrated solutions
• Ensure compliance with technology regulations and manage operational risk

Essential skills

• Knowledge of end-user systems and support tools
• Technical experience with using Workplace Technologies
• Ability to lead IT teams and manage performance
• Clear communication with both technical and non-technical audiences
• Experience with platforms like Microsoft 365, Azure, or Google Workspace
• Customer focused and driven to improve employee experience

What you can expect from us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Company

Most companies merely meet expectations. dunnhumby defies them, using big data, deep expertise and AI driven platforms to decode human behaviour and habits. We thrive on the unknown, applying emerging technology to innovative software platforms and creative media solutions – and challenging convention every step of the way. As a result, in just over 30 years, we’ve improved the lives of nearly one billion customers and counting, all by making it easier for businesses to put the Customer First.

Who we are

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

You’ll be part of a community, develop friendships and enjoy inspiring and challenging work. We hire diverse and interesting people who help each other succeed. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.

We believe that learning and development never stops. Collaboration, creativity and innovative thinking are all rewarded with extra responsibility, a variety of new challenges, and career mobility, as well as competitive salaries and a performance-based bonus scheme.

FLEXIBLE WORKING AT DUNNHUMBY

We’ve implemented refreshed flexible working policies, process and culture to encourage a more flexible working environment.

In November 2019, dunnhumby introduced a flexible working statement to all our new job adverts globally.

By introducing this statement, we not only sought to showcase our inclusive working culture to attract the brightest and best people to dunnhumby, but we also wanted to reflect our flexible working approach which signals us as an employer of choice. We believe flexible working arrangements bring various benefits including a positive impact on productivity, increased motivation and an improved work‑life balance.

Our flexible working statement:

"At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work‑life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process."

We feel it is important as a business to create an agile workforce with a culture that doesn’t focus on when and where you work, but rather values output and rewards where objectives and goals are met and exceeded.

We all lead busy lives that don’t always fit around the conventional 9–5.30pm. We believe a workplace needs to work for you, and we want to enable that.

Diversity and Inclusion

We are really proud of our diversity and inclusion strategy as it demonstrates clearly our commitment to embedding real change.

Our strategy is made of three parts:

To fulfil this, we have created a strong governance structure around our Employee Network groups (ENG’s), including senior sponsorship for each group. Our leaders will have renewed accountability for role‑modelling inclusive behaviours and are expected to actively champion inclusion through their business practices.

Inclusive Behaviours

We will be resetting the expectations of all employees on what it means to work inclusively through an inclusive behaviour learning programme. This will help us to infuse our ways of working with inclusivity and help us to demonstrate the benefits of diverse perspectives through innovation and creative problem‑solving.

Inclusive Policies and Processes

We have committed to a thorough review of all our people policies through the lens of inclusion and are more employee‑led, increased transparency around our talent processes (including pay, performance and promotion measures), and measuring our progress here through data.

All of our D&I work combines to help us fulfil this strategy over the next three years and has been signed off by the Exec.

Our Values

Our values are:

• Passion
• Courage

Our values are more than four words on a page. They are the force that drive us each day and together they create our unique culture, which we think makes us a great place to work. It’s dunnhumbians who are Passionate people who always start with the Customer, who are ambitious and decisive, listen, understand, innovate and explore, and who work together to grow one dunnhumby.

BENEFITS AT DUNNHUMBY

List of all the benefits that dunnhumby are offering their employees. Benefits may vary depending on role, location and length of service.

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