Workplace Supervisor

Collectors; Greater London; On-site; GBP 45,000 - 61,000; Full time

Job summary

Collectors seeks a Workplace Supervisor to lead the Workplace and Facilities operations at the PSA location in London. You will manage the Workplace team and vendors, ensuring a safe, clean, and productive environment.

You will hire and grow the local team, coordinate custodial schedules, own contracts and insurance, and develop a preventive maintenance program to keep the site reliable for staff and clients.

Qualifications

• 5+ years of management experience, including 3+ years in Corporate Workplace or Facilities.
• Bachelor's degree or equivalent work experience.
• Strong verbal and written communication skills; able to relay company policies.
• Influential leader capable of motivating and building relationships across the organization.
• Dependable, personable team player with collaboration skills.
• Strong team management and planning skills; adaptable in a dynamic environment.

Responsibilities

• Develop and own Workplace and Facilities operations for the PSA location in London.
• Lead the development of the local Workplace team, including hiring, training, coaching and career development.
• Coordinate and schedule the work of the custodial team, developing schedules and SOPs to get the job done.
• Own Workplace vendor management and administrative responsibilities for the sites – contracts, onboarding vendors, coordinating insurance, and managing vendor relationships & performance.
• Develop and own a holistic preventative maintenance program for the site, ensuring reliable operability and a best-in-class facility for staff and clients.
• Oversee and streamline administrative functions at the sites including mail, food and beverage program, copiers, office supplies, and employee services.
• Serve as the key point of contact for candidates, colleagues, and visitors onsite.
• Contribute to projects to improve facility and employee health & safety.
• Oversee and manage facilities equipment vendors; liaise with Operations and leadership on issues.
• Manage internal customer tickets and requests through the ticketing platform with timely responses.

Skills

Management experience

Leadership

Communication

Collaboration

Organizational skills

Education

Bachelor's degree

Tools

Google Docs

Google Sheets

Slack

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re seeking a Workplace Supervisor to lead our team at the PSA location in London. This role ensures a safe, clean, and productive environment by managing the Workplace team and facilities contractors at this location. Responsibilities include overseeing and developing the Workplace operations team and vendor portfolio, resolving internal and external issues, and partnering with business leaders to support growth and culture. You’ll report to the Manager, Workplace located in Frankfurt, Germany.

What You’ll Do

• Develop and own Workplace and Facilities operations for the PSA location in London
• Lead the development of the local Workplace team, both contract and full time hires, include hiring, training, coaching and career development
• Coordinate and schedule the work of the custodial team, developing team schedules and SOPs to get the job done
• Own Workplace vendor management and administrative responsibilities for the sites - processing contracts, onboarding vendors, coordinating insurance, and managing vendor relationships & performance
• Develop and own a holistic preventative maintenance program for the site, ensuring reliable operability and a best-in‑class facility for our staff and clients
• Oversee and streamline administrative functions at the sites including: mail, food and beverage program, copiers, office supplies, and employee services
• Serve as the key point of contact for candidates, colleagues, and visitors onsite
• Contribute to projects to improve facility and employee health & safety
• Oversee and manage facilities equipment vendors for operational environments. Liaise between Workplace and other departments, collaborating with Operations and business leadership on relevant issues
• Manage internal customer tickets and requests through the ticketing platform, ensuring timely response and resolution

Who You Are

• 5+ years of management experience, including 3+ years in Corporate Workplace or Facilities and 1+ year in Operations preferred.
• Bachelor's degree in related field or equivalent work experience.
• Strong verbal and written communication skills; able to understand and relay company policies/procedures.
• Influential leader with the ability to inspire/motivate, drive change, and build strong relationships across the organization.
• Dependable, personable team player with excellent collaboration skills.
• Strong team management and planning/organizational skills; adaptable and capable of developing/executing realistic action plans in a dynamic environment.
• Preferred ability to use Google Docs, Google Sheets, Slack, etc.

Pay Transparency Statement

The salary for this position is £44,818.77 - £60,637.16. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Equal Opportunity Employer

Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors ("Controller"), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [e-mail]. You may reach our privacy protection officer by emailing [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation ("UK GDPR") read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at [e-mail]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner's Office.

Please see the Collectors Global Privacy Policy, located here.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.