Workplace Standards Lead

Mitie Cleaning & Hygiene Services; Barnard Castle; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle to work

Pension

Job summary

Mitie is seeking a Workplace Standards Lead to provide a visible, hands-on presence across a complex operational site, driving consistently high standards of cleaning presentation.

You will complete daily audits and live assessments, work with teams to resolve issues in real time, and ensure that standards are achieved and sustained. This role offers exposure to senior stakeholders and opportunities to embed lasting improvements.

Qualifications

• Experience in cleaning, facilities management or similar operations.
• Experience performing inspections, audits or live assessments.
• Knowledge of health and safety requirements for cleaning operations; COSHH; GxP knowledge is advantageous.
• Strong observational and communication skills with the ability to provide clear feedback.
• Commercial awareness and ability to identify service scope and resource implications.

Responsibilities

• Maintain a strong daily presence across the site, completing workplace inspections and audits to assess cleanliness, presentation and delivery against agreed standards.
• Lead live cleaning assessments, provide clear and constructive feedback, and work with operational teams to ensure corrective actions are completed promptly.
• Monitor findings and escalate persistent deficiencies or significant service concerns appropriately.
• Build relationships with stakeholders and support operational meetings, inspections and closure of actions.

Skills

Cleaning standards

Audits & inspections

Health & safety

Stakeholder management

GxP awareness

Independent working

Job description

Better places, thriving communities.

Location: Barnard Castle
Shift: 40 Hours (may need to be flexible due to 24 hour site operations)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Standards Lead to provide a visible, hands‑on presence across a complex operational site, driving consistently high standards of GxP and non‑GxP cleaning presentation.

You will complete daily audits and live assessments, work directly with operational teams to resolve issues in real time, and provide clear assurance that agreed standards are being achieved and sustained.

Role Responsibilities

• Maintain a strong daily presence across the site, completing workplace inspections and audits to assess cleanliness, presentation and delivery against agreed standards.
• Lead live cleaning assessments, provide clear and constructive feedback, and work with operational teams and supervisors to ensure corrective actions are completed promptly.
• Monitor findings, recurring themes and repeat issues, maintaining accurate records and escalating persistent deficiencies or significant service concerns appropriately.
• Build effective relationships with GSK and Mitie stakeholders, supporting operational meetings, joint inspections, workplace reviews and the closure of agreed actions.
• Drive practical continuous improvement while considering the cleaning specification, contractual scope, cost, resources and the sustainability of proposed solutions.

What We're Looking For

• Experience within cleaning, facilities management, workplace services or a similar operational environment, with a practical understanding of professional cleaning standards and workplace presentation.
• Experience completing inspections, audits, live assessments or quality checks, with the confidence to identify deficiencies and drive corrective actions through to completion.
• Good knowledge of health and safety requirements relevant to cleaning operations, including COSHH; knowledge of GxP and non‑GxP environments would be advantageous.
• Strong observational, communication and stakeholder‑management skills, with the confidence to challenge standards constructively and provide clear, factual feedback.
• Commercial and contractual awareness, including the ability to recognise service scope, resource implications and requests that may fall outside contracted activity.
• A proactive, organised and hands‑on approach, with the ability to work independently, manage changing priorities and remain highly visible across a large operational site.

What's in it for you?

• A visible role where you can directly influence service quality, workplace standards and the customer experience.
• The opportunity to work closely with operational teams and key stakeholders in a complex, high‑profile environment.
• A role with genuine scope to embed lasting improvements and share best practice across the wider service.

There's a place for you at Mitie - join us today!

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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