Workplace Solutions - Client Relationship Manager - Sr. Associate

JPMorganChase; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in Leeds seeks a professional with expertise in client relationship management, specifically in share plans. The candidate will develop and maintain strong relationships with clients, ensuring customer satisfaction and addressing issues proactively. Ideal candidates will have exceptional communication skills and a proven track record in managing client accounts. This is a full-time position.

Qualifications

• Share Plan experience is essential for the role.
• Proven track record in client relationship management is required.
• Exceptional listening and communication skills are necessary.

Responsibilities

• Develop and maintain strong relationships with clients.
• Manage post-sales relationships for strategically significant accounts.
• Ensure customer satisfaction through proactive communications.

Skills

Share Plan Experience

Relationship Management

Proactive Nature

Communication Skills

Client Relationship Building

Job description

Overview

JPMorgan Workplace Solutions addresses the financial needs of employers and their employees using a suite of firmwide products such as equity compensation and executive services. The firm entered the equity compensation industry with our acquisition of Global Shares. We are committed to building the industry’s best stock plan administration software and services offering that allows our customers to attract and retain key employees.

Job Responsibilities

• Develop and maintain strong relationships with multiple clients as assigned.
• Build depth in relationship by initiating contact and developing a relationship with decision makers.
• Manage the post-sales relationship for strategically significant accounts.
• Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment as well as performance measurement.
• Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
• Keep up to date with industry information which could provide value to your clients or value internally.
• Build network of share plans advisors and experts in your region.

Required Qualifications, Skills and Capabilities

• Share Plan Experience is essential.
• Experience in Relationship Management in global companies.
• Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
• Exceptional personal listening, written and verbal communication skills are a must.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to understand customer requirements, identify up-sell and cross-sell opportunities.

Preferred Qualifications, Skills and Capabilities

• Experience working with Cloud-Based software.
• Project management experience with excellent organizational skills.
• Success orientated spirit with focus on customer delight.
• Superior critical thinking, decision making and problem solving skills.

Employment Type: Full-Time
Experience: years
Vacancy: 1