Workplace Receptionist Supervisor

The Hyde; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury service provider in Greater London is looking for a Workplace Receptionist Supervisor to provide an exceptional front-of-house experience. This role requires excellent customer service skills and experience in a high-end environment. Candidates should be professional, polished, and capable of multitasking in a dynamic setting, ensuring VIP-level service for all visitors.

Qualifications

• Experience in a luxury or VIP-facing environment is essential.
• Exceptional customer service skills with attention to detail.
• Professional communicator with excellent telephone etiquette.

Responsibilities

• Deliver a professional welcome to all visitors.
• Maintain a clean front-of-house area and oversee bookings.
• Support meetings and events with high-end service.

Skills

Customer service skills

Attention to detail

Communication skills

Organisational skills

IT literacy (Excel, Outlook, Word)

Job description

Responsibilities

• Deliver a world‑class, professional welcome to all visitors, acting as the first point of contact for the office.
• Ensure visitors are signed in efficiently and escorted promptly, providing a VIP service that anticipates their needs.
• Maintain the front‑of‑house area to an immaculate standard, reporting issues proactively.
• Oversee meeting room bookings, ensuring rooms are perfectly prepared with all necessary amenities and catering.
• Communicate key visitor arrivals or important events to management promptly.
• Support meetings and events, ensuring all setups, refreshments, and catering meet high‑end standards.
• Manage incoming post, parcels, emails, and calendars with discretion and accuracy.
• Support supplier management, invoice processing, and purchase order procedures as required.
• Deputise for the line manager when necessary, maintaining seamless operational standards.
• Uphold Health, Safety, and Environmental policies and company procedures consistently.

Working Hours

40 hours a week, predominantly Mon‑Fri with flexibility to work weekends and/or out of hours when necessary.

Job Summary

Our client is seeking an experienced Workplace Receptionist Supervisor to deliver an exceptional, first‑class front‑of‑house experience. This is a high‑profile, client‑facing role within a sophisticated, luxury environment, perfect for a polished professional who thrives on delivering VIP‑level service.

Qualifications

• Demonstrated experience in a high‑end, luxury, or VIP‑facing environment is essential.
• Exceptional customer service skills with a keen attention to detail and the ability to anticipate client needs.
• Professional, confident, and polished communicator with excellent telephone etiquette.
• Strong administrative and organisational skills with the ability to multitask in a fast‑paced environment.
• IT literate: intermediate Excel, Outlook, and Word skills.
• Knowledge of Facilities Management processes is advantageous.
• Experience in F&B or luxury hospitality is a bonus.
• Team player with the ability to work independently and exercise discretion.