Workplace Operations Manager

United States Digital Space LLC; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Scale is seeking a senior Workplace leader to run on-site operations across EMEA and the Middle East, including vendor management, capital projects, and regional budgeting. You will partner with country leads and with Finance, Legal, People and Physical Security to uphold Scale's workplace standards.

The role requires 6+ years in workplace operations with hands-on regional project delivery experience, and strong vendor governance. 90-day candidate review policy applies.

Qualifications

• 6+ years leading multi-site workplace operations or facilities management.
• Hands-on project delivery in the UK (and ideally Gulf markets) with knowledge of landlord and fit-out processes.
• Proven vendor management with contract scoping and performance oversight.

Responsibilities

• Run on-site operations across the region including life safety and workplace experience.
• Manage the vendor base in the region; onboard and hold vendors accountable.
• Deliver capital projects end to end with design, contractors, budget, and schedule management.
• Track lease dates, renewals, and service contract expiries across the region to act proactively.
• Be the escalation point in regional business hours for country leads and stakeholders.
• Partner with country leadership to ensure compliance and security requirements in each market.
• Own regional budget and planning, and align with Scale's global workplace standards.

Skills

Workplace operations

Vendor management

Project delivery

Stakeholder management

Budget planning

Job description

Scale's Workplace Operations team owns the physical environment Scaliens work in: the real estate portfolio, the build-outs, the vendors, and the day-to-day service that makes an office run.

You will be the senior Workplace leader in the region, accountable for on-site operations, projects, and vendor performance across EMEA and MENA, and you will drive the decisions in the region. You will partner directly with country leads and with Finance, Legal, People, and Physical Security.

What You’ll Do

• Run on-site operations across the region. Own service delivery, facilities, life safety, and workplace experience in every EMEA and Middle East office, including the offices without dedicated on-site coverage today.

• Manage the vendor base in region. Select, onboard, and hold local FM, security, food and beverage, and AV vendors accountable.

• Deliver the spaces. Run capital projects end to end, managing design, contractors, budget, schedule, and handover.

• Keep the regional portfolio on the calendar. Track lease dates, renewal and break notices, landlord obligations, and service contract expiries across the region, and surface them early enough to act on.

• Be the escalation point in regional business hours. Serve as the first call for country leads and local stakeholders, resolving issues in region.

• Partner with country and functional leadership. Work directly with key stakeholders on compliance and security requirements in each market.

• Own regional budget and planning. Build and manage the regional operating and capital budget, forecast space needs against headcount growth, and bring Scale's global workplace standards into each new market.

Qualifications

• 6+ years in workplace operations, corporate real estate, or facilities management, including direct ownership of multi-site operations and at least one office stand-up or major build-out delivered from the ground up.

• Hands-on project delivery experience in the UK and ideally the Middle East, with a working understanding of how landlord, fit-out, permitting, and vendor dynamics differ in Gulf markets from those in Europe, and enough lease fluency to read a document and know which dates and obligations matter.

• Real vendor and commercial management depth. You have scoped and negotiated services contracts, held vendors to service levels, and replaced ones that were not performing.

• The judgment to operate without a playbook. You are comfortable being the most senior Workplace person in the room, forming a recommendation on space, spend, and sequencing and defending it, rather than sending the question up.

• Prior experience at a high-growth technology company scaling internationally.

• Additional regional language capability, and/or hands‑on work experience in the GCC.

***PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.*

About Us:

*At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst& Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.*

*We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.*

*We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.*

*We comply with the United States Department of Labor's Pay Transparency provision.*

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