Workplace Host

ISS Facilities Services; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Workplace Host in Manchester. This permanent position involves delivering outstanding workplace experiences and service. The ideal candidate will excel in interpersonal skills and customer service, managing interactions with guests and supporting workplace initiatives. A productive environment and positive company culture are at the forefront of this role.

Qualifications

• Experience in corporate, hospitality, or customer service environments.
• Proficient in using Microsoft Office and other IT systems.
• Strong organisational and time management skills.

Responsibilities

• Serve as the main point of contact for colleagues and visitors.
• Enhance the Touchpoint Journey with exceptional customer service.
• Manage visitor and meeting room processes.

Skills

Excellent communication skills

Customer-focused mindset

Organisational abilities

Interpersonal skills

Tools

Microsoft Office

Job description

Overview

Workplace Host | Contract: Professional Services, Production & Technology
Location: Manchester, M1 2PZ
Hours of work: 37.5
Contract Type: Permanent

At ISS, we create places that work, think, and give. As a Workplace Host, you will play a key role in delivering an outstanding workplace experience, acting as an ambassador for both our clients and ISS. You will help create an environment that promotes well‑being, productivity, and a positive company culture, proactively identifying opportunities to enhance the onsite service journey and introduce new initiatives.

This is an exciting opportunity for someone with strong interpersonal skills, a passion for service, and a desire to contribute to a forward‑thinking, placemaking culture.

Responsibilities

• Serve as the main point of contact for colleagues and visitors, delivering a 5-star, concierge-style service.
• Own and enhance the Touchpoint Journey, creating memorable experiences through exceptional customer service, events, and surprise-and-delight moments.
• Manage visitor and meeting room processes, supporting guests and stakeholders with a professional, solution-focused approach.
• Build strong relationships with colleagues, guests, and stakeholders, capturing preferences and responding creatively to requests.
• Proactively maintain the workspace by monitoring standards, reporting issues, and supporting housekeeping or maintenance needs.
• Support community initiatives, events, and wellness activities to foster engagement and connection.
• Assist the Workplace Lead with operational decisions, process improvements, and ongoing health and safety compliance.

Qualifications

• Experience in corporate, hospitality, or customer service environments.
• Proficiency in Microsoft Office and other IT systems.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• High level of accuracy and attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Flexible, motivated, and customer-focused mindset.