Workplace Experience Specialist

So Energy; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic energy provider is seeking a Workplace Experience Specialist to ensure a welcoming and well-maintained office environment. The role involves managing office operations, supporting onboarding, and being the first point of contact for visitors. Ideal candidates are highly organised, have excellent communication skills, and enjoy creating positive employee experiences in a busy office. This full-time position requires presence in the office five days a week, Monday to Friday, and offers opportunities for growth and development.

Benefits

Performance bonus up to 10%

Hybrid working arrangements

Personalized learning and development budgets

Annual salary reviews

Your birthday off

Enhanced family leave

Access to personalized coaching for mental wellbeing

Qualifications

• Ability to work independently and manage multiple competing priorities.
• Strong customer service mindset and excellent communication skills.
• Highly organised and proactive with attention to detail.
• Understanding of workplace safety, willingness to complete Fire Marshall and First Aid training.
• Previous experience in reception, customer service, front of house, or office coordination.
• Comfortable restocking supplies and managing basic budgets.

Responsibilities

• Act as welcoming front of house presence, greeting visitors.
• Open the office daily, ensuring the space is ready for use.
• Coordinate and support new starter onboarding.
• Be the first point of contact for office queries.
• Liaise with vendors to ensure smooth operations.
• Proactively implement changes to improve office function.
• Support food ordering and coordinate team lunches.
• Oversee basic workplace safety requirements.
• Manage access control, visitor management, and security procedures.
• Maintain and order office supplies.

Skills

Customer service mindset

Excellent communication skills

Highly organised

Budget management

Service mindset

Hands-on tasks

Vendor liaison

Continuous improvement mindset

Job description

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London

Sponsorship: We are unable to offer sponsorship for this role

This role is required 5 days per week in the office, Monday to Friday, 8am to 5pm

The Role

Our office is a place where people feel welcome, supported, and ready to do their best work and this role will play a pivotal role in making that happen every single day. As our Workplace Experience Specialist, you’ll be the go to person at the heart of our space that keeps our office running smoothly. From greeting visitors and onboarding new starters to keeping supplies stocked and spaces ready, you’ll make sure every detail contributes to a great day at work for everyone here.

This role is hands on, people focused, and operational in nature. You will be the first point of contact for all office related matters, taking pride in creating an environment that is organised, inviting, and well maintained. If you enjoy being the go to person, love creating positive employee experiences, and thrive in a busy, people centred environment, this is the role for you.

Reporting to Vivian, our Head of People Operations 👋

Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better . Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do :

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

What you’ll be getting up to in this role

• Act as the welcoming front of house presence, greeting visitors, handling deliveries, and managing post and courier services.
• Open the office each day, ensuring the space is ready for use.
• Coordinate and support new starter onboarding, including building access, welcome packs, and facilities inductions.
• Be the first point of contact for office queries, overseeing the facilities inbox, providing support and escalating issues where necessary.
• Liaise with external vendors and service providers, including cleaning, maintenance and building management, to ensure smooth day to day operations.
• Proactively seek opportunities to improve how the office runs from processes to small daily details. Implement simple, impactful changes that make the workplace experience even better.
• Collaborate closely with a range of teams and stakeholders from People Operations and Governance to IT and senior leadership to ensure the workplace supports everyone’s needs and adapts as the business evolves.
• Support food ordering and the coordination of team lunches, treats, and small in office events.
• Oversee basic workplace safety requirements, acting as Fire Warden and first aid coverage, including organising drills and maintaining compliance records.
• Manage access control, visitor management, and security procedures, ensuring safe and secure workplace practices.
• Maintain and order office supplies, snacks, drinks and consumables, ensuring all communal areas are well stocked and presentable.
• Assist with any office change including layout changes, and minor maintenance coordination.
• Contribute to continuous improvement projects, proactively suggesting and implementing changes that make the office run more smoothly and enhance the overall workplace experience

You're a great match if

• You have the ability to work independently and manage multiple competing priorities with a calm, proactive approach.
• A strong customer service mindset and excellent communication skills.
• Highly organised, proactive, and able to manage multiple priorities with attention to detail.
• Confident managing basic budgets and ordering processes
• Understanding of workplace safety and willingness to complete Fire Marshall and First Aid training (provided).
• Enjoys interacting with people and has a service mindset.
• Comfortable with hands on tasks, such as restocking supplies.
• Previous experience in reception, customer service, front of house, hospitality, or office coordination.
• Experience liaising with vendors, contractors, and building management.
• A continuous improvement mindset. Looking for opportunities to make things run better, smarter, and more smoothly.
• Confident working with a wide variety of teams and stakeholders, building strong relationships and communicating effectively across all levels.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

Our Hiring Process

• Talent Screen - 20 minutes Teams call
• Interview with our Head of L&D & our Internal Comms & Engagement Manager
• Final stage in person interview and presentation with our Head of People Operations & People Director

🤝What’s in it for you?

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!
• 3 So Giving Days – spend time supporting a cause you care about.
• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
• Physical Support – Free eye tests, flu vaccinations.
• Access to Perkbox – Additional wellbeing & savings benefits.
• Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.
• Bi-annual Value Awards – because your hard work deserves recognition.
• Monthly events – to find balance and bring our team together.
• Charitable Fundraising – to give back to our communities.

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.