Workplace Experience Specialist

Vinted group.; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Share options

25 days holiday

Home office budget €540

EAP

Life & Income Protection Insurance

Pension scheme

Gym discount

Team-building events

Shopping budget on Vinted

Job summary

Vinted Group in London is seeking a Workplace Experience Specialist to run day-to-day facilities, support hybrid offices, and help shape future growth across our London sites, verification centre and Pay office.

You will manage vendor relations, oversee budgets, coordinate events, and collaborate with Operations, People, IT and Finance to maintain high standards while enabling flexible work.

Qualifications

• Experience in facilities management, workplace experience, or office management.
• Strong understanding of vendor management and service provider oversight.
• Ownership of day-to-day operations and drive for continuous improvements.
• Ability to manage multiple priorities in a dynamic office environment.
• Strong communication with internal stakeholders across teams.
• Experience in event organization and execution.

Responsibilities

• Fully manage day-to-day facilities operations, ensuring cleanliness and supplies.
• Oversee office, warehouse and workplace operations, addressing location-specific challenges.
• Manage vendor relationships, contracts, partnerships and improvements.
• Collaborate with internal teams including Operations, People, Finance, Legal and IT.
• Plan and oversee yearly budgets, monitor spending and make decisions.
• Organise inclusive and engaging events to strengthen workplace culture.
• Contribute to Workplace Experience projects by gathering data and driving improvements.
• Support opening of new locations by coordinating setup and operations.
• Onboard new employees, communicate updates and collect feedback.
• Be ready for frequent travel as part of the role.

Skills

Facilities management

Vendor management

Event organizing

Time management

Stakeholder comms

Independent work style

Willing to travel

Budget planning

Job description

Our mission is to make second‑hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

The Workplace Experience Team is dedicated to creating diverse and flexible work environments across Vinted offices, warehouses, and verification centres. Our mission is to empower employees to choose the most suitable working approach tailored to their needs - whether that’s working from physical office spaces, enjoying amenities like office cafeterias and lounges, or utilising remote workplaces at home or coworking spaces in various locations. We actively support hybrid working models by integrating essential tools and infrastructure to foster productivity and connection.

As Workplace Experience Specialist, you'll run day‑to‑day operations and facilities across our London sites: our bustling verification centre in King's Cross and our Vinted Pay office in Shoreditch. You'll also support our Vinted Go parcel centres across Europe and help shape our future growth through new real‑estate projects. In this role, you will work closely with other members of the Workplace Experience Team to ensure Vinted’s facilities and operational standards are consistently applied. You will also collaborate with VintedGo stakeholders and warehouse management teams to understand the specific needs of each location, implement necessary changes, and drive continuous improvement initiatives.

In this position, you’ll

• Fully manage day‑to‑day facilities operations, ensuring cleanliness and maintaining adequate supplies (e.g., snacks, office supplies, cleaning, pest control, etc.)
• Oversee office, warehouse and workplace operations, addressing location‑specific challenges as they arise
• Manage vendor relationships, including negotiating contracts, fostering partnerships, and driving continuous improvements
• Collaborate closely with internal teams, including Operations, People, Finance, Legal, IT and others
• Plan and oversee yearly budgets, monitor spending, and make operational decisions
• Organise inclusive and engaging events that strengthen workplace culture
• Contribute to Workplace Experience projects by gathering and analysing data to enhance the employee experience
• Support the opening of new locations by coordinating setup and ensuring smooth operations
• Onboard new employees, communicate updates across locations and collect employee feedback
• Be ready for frequent travel as part of the role

About you

• Have experience in facilities management, workplace experience, or office management
• Have a strong understanding of vendor management and service provider oversight to ensure high‑quality delivery
• Care deeply about taking ownership of day‑to‑day operations and driving continuous improvements
• Comfortable with managing multiple priorities and ad hoc situations in a dynamic office environment
• Good at time management, detail‑oriented execution, and communicating confidently with internal stakeholders across teams
• Well‑versed in event organization and execution
• Demonstrating a proactive, highly independent work style with a positive, adaptable mindset
• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Confidential Employee Assistance Program (EAP) for you and your family
• Group Life and Income Protection Insurance
• A matched pension scheme up to a set limit
• Access to a discounted gym membership plan
• Frequent team‑building events
• A personal monthly budget for shopping on Vinted

Working at Vinted

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The annual gross salary range for this position is: