Workplace Experience Host

CBRE, Inc.; Ewell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading real estate services firm in England is seeking an experienced candidate for a role focused on ensuring an optimal workplace experience. The successful applicant will handle reception duties, manage guest registrations, and support facility services. Candidates should possess 1–2 years of relevant experience, strong communication skills, and problem-solving abilities. This position emphasizes maintaining a welcoming environment for employees and visitors.

Qualifications

• Minimum 1–2 years related experience in Front Desk, Concierge, or Hospitality roles.
• Advanced communication skills to present information effectively.
• Experience in facilities management is beneficial.

Responsibilities

• Ensure best workplace experience each day for employees and visitors.
• Conduct guest registration and manage visitor passes.
• Maintain neat appearance of common areas and request services when needed.

Skills

Customer Service

Problem Solving

Communication Skills

Job description

Responsibilities

• Ownership of office floors and surrounding areas to ensure the best workplace experience each day.
• Greets employees and announces clients, applicants, and visitors; conducts guest registration through badging software; arranges escorts as needed; issues visitor passes and validates parking.
• Maintains neat appearance of reception area, conference rooms, café, and other common areas; requests building and housekeeping services as needed; periodically inspects equipment to ensure good condition; arranges equipment service.
• Provides general administrative support to the Workplace Experience Team and CBRE community, including mail services, event management, desk booking, bike locker management, etc.; requests building and/or equipment services as needed.
• Assists with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering, workflow assistance, welcoming procedures, and first day orientation management.
• Collaborates with IT, Maintenance, Cleaning, Helpdesk teams to proactively report and address issues per procedures.

Full job description available upon application.

Qualifications

• Minimum 1–2 years related experience (Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles).
• Advanced communication skills, able to present information to internal departments and large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and handle complex situations with multiple options.