Workplace Experience Facilitator

Yorkshire Water; Leeds; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Salary £28,015-£34,571

Annual bonus up to £1,000

Pension up to 12%

25 days plus bank holidays and 2 welll

Life assurance 4x pensionable salary

Health cash plan / dental insurance

Travel between sites

Job summary

Yorkshire Water invites two Workplace Experience Facilitator to join the head office in Leeds. You will manage Reception, Helpdesk and Mail room, acting as the first point of contact for building users, visitors and contractors, handling service requests and inquiries.

This 12-month fixed-term, full-time role requires travel between sites and a driving licence. You will support flexible working patterns and work within a supportive admin team to ensure smooth daily operations.

Qualifications

• Experience in a customer-facing environment with a focus on service delivery.
• Excellent attention to detail and accuracy.
• Ability to follow documented policies and procedures.
• Strong time and workload management; able to prioritise tasks.
• Ability to maintain confidentiality in all aspects of the role.
• Practical problem-solving approach; able to work in a team.
• Flexible to cover different roles within Administration and provide holiday cover.
• Driving licence required; travel between sites will be needed.

Responsibilities

• Deliver an efficient Workplace Experience Service function: Reception, Helpdesk and Mailroom.
• Be the first point of contact for building users, visitors and contractors for attendance and service requests.
• Coordinate internal and external resources; manage site booking protocols and inductions.
• Log and handle incidents/requests in the service system with timely feedback and updates.
• Oversee mail management, including receipt, distribution and processing.
• Answer phone inquiries promptly and provide accurate information to callers.

Skills

Customer service

Attention to detail

Policy adherence

Time management

Confidentiality

Problem solving

Team player

Flexibility

Driving licence

Travel between sites

Tools

SAM system

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £28,015 - £34,571.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Workplace Experience Facilitator progression plan.
• 25 days annual leave plus bank holidays – plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

This role is based at our head office in Leeds Valley Park. This role will also require travel to different sites.

12 month fixed term contract full time working 37 hours per week, Monday – Friday between a working window of 7:30am-5:15pm.

We have an exciting opportunity for two Workplace Experience Facilitator’s to join the team at Yorkshire Water. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land & Property team are a key part of how we plan to meet the changing expectations of customers and regulators.

You will deliver an efficient Workplace Experience Service function, this includes managing Reception, Helpdesk and Mail room services. You will be the first point of contact for all building users, visitors and contractors for both physical attendance and dealing with service system requests and email queries.

Where you fit in!

• Act as part of a Team of prime facilitator’s for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.
• Ensure all incidents/requests reported are logged and raised on our service user system- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.
• Be responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.
• Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information.

What skills & qualifications you will need:

• Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers.
• Great attention to detail and accuracy.
• Able to follow documented policy and procedures.
• Able to prioritise tasks and have good time and workload management skills.
• Able to maintain confidentiality in all aspects of the role.
• Able to demonstrate a practical common-sense approach to problem solving.
• Able to work as part of a team and demonstrate team building skills.
• Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover.
• Any awareness and knowledge in finance would also be beneficial to this role.
• You will require a driving licence for the role, as travel is required between different operational sites and out of hours one in 8 week will required.
• Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Accessibility

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Closing Date – 27th October 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.