Workplace Experience Coordinator

Roku; Cardiff; On-site; GBP 28,000 - 36,000; Full time

Job summary

Roku in Cardiff is seeking a proactive Workplace Services Coordinator to support a well-run, welcoming office environment. The role focuses on day-to-day facilities, coordinating requests, and maintaining a safe workspace for colleagues and visitors.

You’ll join a team that values practicality, collaboration, and reliability, with a four-day work week Monday to Thursday in the Cardiff office. The role is a 12-month FTC, offering hands-on involvement across EMEA offices.

Qualifications

• Three+ years of experience in a similar workplace/facilities/office coordination role.
• Ability to manage multiple tasks, assess situations, and decide next steps.
• Collaborative, supportive approach with a genuine interest in helping colleagues succeed.
• Self-motivated, persistent, reliable, and able to work independently.
• Excellent spoken and written English; clear communication tailored to audience.
• Strong relationship-building skills across an organisation.

Responsibilities

• Improve day-to-day workplace experience; maintain office presentation and manage snacks/supplies.
• Act as main contact for workplace requests; track and resolve issues via online ticketing.
• Coordinate with building manager on building-related issues.
• Manage vendor relationships and services.
• Assist with deliveries to/from the office.
• Greet colleagues and visitors to create a friendly, professional impression.
• Support responses to workplace incidents, including safety and evacuations.
• Perform facilities checks to meet local and national requirements.
• Support projects across EMEA offices and service-desk reporting as needed.

Skills

multitasking

collaboration

communication

self-motivation

discretion

attention to detail

Tools

SharePoint

Confluence

Jira

Job description

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the role

We’re looking for a proactive, detail-oriented Workplace Services Coordinator to help make our Cardiff office a welcoming, safe and well-run place to work.

You’ll be a key point of contact for day-to-day workplace needs, helping colleagues and visitors feel supported while keeping the office running smoothly. You’re comfortable juggling priorities, responding to the unexpected and getting hands-on to solve problems. You bring a positive, practical approach and understand that the team’s success depends on everyone pitching in.

This is a four-day-a-week role, Monday to Thursday based in our Cardiff office. This role is an initial 12 month FTC.

What you’ll do

• Help deliver an exceptional day-to-day workplace experience, including maintaining office presentation and coordinating snacks and supplies.
• Act as a point of contact for workplace requests, raising, tracking and resolving issues through our online ticketing system and keeping colleagues updated.
• Liaise with the building manager to report and follow up on building-related issues.
• Coordinate vendor relationships and services.
• Assist with deliveries to and from the office.
• Welcome colleagues and visitors, helping create a friendly and professional first impression.
• Support the response to workplace incidents, from equipment failures to health and safety issues and evacuations.
• Carry out facilities checks to help ensure the office meets relevant local and national requirements.
• Take on other duties as needed by the Workplace Experience Manager, including supporting projects across EMEA offices, service-desk reporting and workplace information pages.

What you'll bring

• At least three years’ experience in a similar workplace, facilities or office-coordination role.
• The ability to manage multiple tasks, assess situations quickly and decide on the right next steps.
• A collaborative, supportive approach and a genuine interest in helping colleagues succeed.
• Self-motivation, persistence, reliability and the ability to work independently.
• Excellent spoken and written English, with the ability to communicate clearly and tailor information to your audience.
• Strong relationship-building skills and confidence working with people across an organisation.
• Proficiency with Microsoft Office, including SharePoint; experience with Confluence and Jira is a plus.
• The ability to prioritise work, meet deadlines and maintain close attention to detail.
• Good judgement and discretion when handling confidential or sensitive information.

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [e-mail].

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer.

That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [e-mail].