Workplace Coordinator

ISS Facilities Services; Coleshill Heath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facility management company is seeking a proactive Workplace Coordinator in Coleshill Heath. The role involves overseeing day-to-day operations to ensure a safe and efficient workplace environment. Key responsibilities include delivering a five-star experience, compliance with health standards, and building strong relationships with stakeholders. Candidates should possess excellent communication skills and a customer-focused mindset. This permanent role offers an exciting opportunity to contribute to an inclusive and innovative workplace culture.

Benefits

Career development opportunities

Inclusive workplace initiatives

Qualifications

• Experience in a customer-facing environment.
• High level of attention to detail.
• Ability to work under pressure.

Responsibilities

• Ensure compliance with health and safety requirements.
• Deliver a five-star workplace experience.
• Maintain accurate documentation in accordance with SOPs.

Skills

Customer focus

Organisational ability

Communication skills

Tools

Microsoft Office

Job description

Workplace Coordinator

Contract: Workplace

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Permanent

Job Description

We are seeking a proactive and customer-focused Workplace Coordinator to oversee the day-to‑day delivery of workplace operations. This role is key to ensuring a safe, efficient, and world‑class workplace experience for end users, while championing company standards and innovations.

As a Workplace Coordinator, you will take ownership of the smooth operation of the workplace, ensuring compliance with health, safety, and quality standards. You will act as an ambassador for ISS initiatives, build strong relationships with stakeholders, and deliver exceptional service across all workplace functions. This role requires excellent communication, organisational skills, and the ability to work both independently and collaboratively to create memorable experiences for end users.

Key Responsibilities

• Deliver a five‑star workplace experience in line with ISS standards.
• Ensure compliance with health, safety, technical, and sustainability requirements.
• Respond effectively to end‑user and client requests, exceeding expectations.
• Maintain accurate documentation and records in accordance with SOPs.
• Implement and oversee catering and cleaning provisions on site.
• Support the Workplace Manager and provide cover when required.
• Promote ISS initiatives and incentives to enhance workplace engagement.
• Build strong relationships with colleagues and stakeholders to ensure a One Team approach.
• Drive continuous improvement and champion workplace innovation.
• Ensure high visibility and engagement within the workplace environment.

Professional and Personal Competencies/Qualifications

• Strong customer focus with experience in a customer‑facing environment.
• Excellent written and verbal communication skills.
• High level of organisational ability and attention to detail.
• Ability to work under pressure and respond decisively in challenging situations.
• Proactive mindset with a commitment to continuous improvement.
• Ability to work independently and as part of a team.
• Intermediate‑level proficiency in Microsoft Office.
• Understanding of health and safety principles.
• Motivated, flexible, and committed to delivering outstanding service.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

Inclusion and Diversity Statement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].