Workplace Change Manager

CBRE, Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global real estate services firm is seeking a Workplace Change Manager to support cultural shifts by implementing new working practices. This role involves collaboration with multiple functions to ensure effective change management, fostering an environment that attracts and retains talent. The ideal candidate will possess exceptional communication skills and a strong background in facilitating change initiatives, along with the ability to engage various stakeholders at all organizational levels. This position is based in the United Kingdom.

Qualifications

• Lead or significantly contribute to people-related change initiatives.
• Facilitation and presentation skills for training and workshops.
• Cross-functional collaboration across teams.
• Develop and implement engagement strategies.
• Data analysis and reporting experience.

Responsibilities

• Champion and support cultural shifts within an organization.
• Conduct change impact analyses and readiness assessments.
• Design frameworks for implementing new work practices.
• Engage with leadership and coach managers.
• Measure impact of communication activities.

Skills

Exceptional communication skills

Influencing and motivational skills

Collaborative stakeholder management

Solution-oriented problem-solving

High emotional intelligence

Adaptability and resilience

Commercial acumen

Job description

The Workplace Change Manager will champion and support deep cultural shifts within a client organisation, delivering programmes and frameworks that facilitate the adoption of new working practices in the office. They will ensure these practices are seamlessly embedded into people's day‑to‑day work and aligned with the organisation's values and strategic goals. This role focuses on the people side of change, guiding the implementation of new ways of working in partnership with HR, CRE, IT and COMMS functions to deliver a workplace offer that attracts and retains top talent.

Responsibilities

• Strategic Planning and Design
  • Collaborate with clients to assess needs.
  • Conduct change impact analyses, readiness assessments, stakeholder mapping and interviews to inform strategy.
  • Gather and analyse data to develop robust change strategies and engagement plans.
  • Design frameworks and processes to implement new ways of working.
• Program Leadership
  • Build and nurture key relationships with stakeholders at all organisational levels.
  • Advise on best practices and develop internal communication strategies.
  • Lead and deliver engaging change programmes tailored to the required change type and level.
• Engagement and Communication
  • Recruit, lead and inspire a network of Change Champions.
  • Engage senior leadership, coach managers and design high‑level engagement activities such as town halls, workshops, focus groups, drop‑in sessions and training.
  • Draft internal communications, digital signage, videos and collateral to generate buy‑in and excitement.
• Monitoring, Evaluation and Adaptation
  • Measure the impact and effectiveness of engagement and communication activities.
  • Gather quantitative and qualitative feedback and use it to refine programmes.
  • Conduct end‑of‑project analyses and deliver detailed reports with recommendations for sustained change.

Qualifications

• What you will need:
  • Exceptional communication skills: verbal, written, active listening and tailored messaging.
  • Influencing and motivational skills to inspire and coach through transitions.
  • Collaborative stakeholder management, gaining trust and managing expectations.
  • Solution‑oriented problem‑solving and analytical skills.
  • High emotional intelligence, empathy and the ability to handle resistance.
  • Adaptability and resilience in uncertain situations.
  • Commercial acumen.
• Essential Experience
  • Lead or significantly contribute to people‑related change initiatives.
  • Facilitation and presentation skills for training, workshops and large groups.
  • Cross‑functional collaboration across teams and levels.
  • Develop and implement engagement strategies.
  • Data analysis, defining success metrics and reporting.
• Nice to have
  • Hands‑on experience of workplace change management.
  • Knowledge of change‑management methodologies (ADKAR, Prosci, Lewin).
  • Change‑management certifications.
  • Coaching skills and project‑management experience.
  • Experience scoping, pricing, pitching and winning consultancy work.
  • Business‑development experience.
• Personal attributes
  • Passion for people and change.
  • Collaborative team player with initiative and self‑motivation.
  • Attention to detail, resourcefulness and patience.
  • Flexible and curious, always seeking better ways to do things.

About CBRE

CBRE’s Workplace Change Management practice is a leading team of 150+ professionals worldwide, led by diverse backgrounds across change management, communications, HR, events, marketing and psychology. We champion workplace transformation and inspire new behaviours, fostering a multicultural, inclusive culture built on our RISE values and a commitment to diversity, equity, and sustainability.

Equal Opportunities

CBRE is an equal‑opportunity employer and does not discriminate on any protected ground. The company welcomes applications from all backgrounds and offers accommodations throughout the recruitment process. For details, visit https://www.cbre.co.uk/careers/accommodations.