Workplace Analytics Manager

COMPUTACENTER LIMITED; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Birmingham is seeking a proactive Workplace Analytics Manager to enhance user satisfaction and business productivity through data insights and analytics. You will lead a team, oversee service delivery, and drive continuous improvement initiatives. Strong experience in Digital Experience Management and a focus on user experience are essential for success in this role.

Qualifications

• Proactive and data-driven mindset required.
• Experience in driving automation and process improvements.
• Understanding of Digital Experience Management.

Responsibilities

• Lead the Digital Experience Management service for key customers.
• Use analytics for automation and process improvements.
• Oversee service delivery and monitor performance.

Job description

Life on the team

We’re looking for a proactive and data‑driven Workplace Analytics Manager to deliver exceptional end‑user experience across our customers’ environments. You’ll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity.

In this role, you’ll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes.

What you’ll do

• Lead and deliver the Digital Experience Management (DEM) service for one or more key customers.
• Use analytics to identify opportunities for automation, remote actions, and process improvements.
• Drive a fix‑forward culture focused on user experience, not just SLAs.
• Oversee service delivery, governance, reporting, and customer reviews.
• Monitor performance dashboards and use insights to recommend improvements.
• Ensure contractual compliance, risk mitigation, and security adherence.

Collaborate with internal teams ...