Workforce Transformation Director

Willis Towers Watson; Greater London; Hybrid; GBP 140,000 - 210,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Pension scheme

Hybrid working

Volunteer day

Electric vehicle scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

Willis Towers Watson is seeking a senior Workforce Transformation Director to guide large-scale Employee Experience transformations with a focus on AI and the future of work. The role advises C-suite and senior leaders on transformation impacts, develops practical change strategies, and leads multidisciplinary teams to deliver high-quality, innovative work.

The position emphasizes market-facing leadership, new propositions, and cross-functional collaboration to turn AI investments into

Qualifications

• Extensive experience advising senior clients and managing large-scale relationships.
• Led complex Employee Experience, communication, engagement or transformation programmes from strategy to execution.
• Understanding of how AI and emerging tech reshape work, skills, culture and workforce expectations.
• Proven ability to build trusted relationships with C-suite and senior leaders; influence across organisations.
• Track record of generating revenue, shaping opportunities, pricing solutions and delivering commercial outcomes.
• Excellent facilitation, written, digital and verbal communication, and storytelling skills.
• Diagnose client issues and leverage specialist resources to solve challenges.
• Innovator mindset; turn ideas into practical progress for employee experiences.
• Availability to travel as needed.

Responsibilities

• Lead design, development and delivery of Employee Experience and Engagement strategies for large-scale workforce transformations.
• Grow the AI Workforce Transformation agenda within EX and advise on readiness, adoption and culture change.
• Translate complex concepts into clear narratives and experience-driven deliverables across channels.
• Develop and deliver change acceleration strategies and roadmaps; mobilise leaders and HR.
• Lead business development, shaping opportunities, proposals, pricing and commercial outcomes.
• Build relationships with clients and internal teams to expand integrated AI workforce work.
• Coach and mentor project teams; manage budgets, timelines and risks.

Skills

Senior stakeholder management

Client relationship management

AI workforce transformation knowledge

Revenue & commercial experience

Facilitation & communication

Storytelling & narrative development

Cross-functional collaboration

Diagnostics & problem-solving

Innovator mindset

Willingness to travel

Education

Bachelor's degree

Advanced degree preferred

Tools

ChangeVue

Engage-enabled diagnostics

Job description

Description

As a Workforce Transformation Director, you’ll play a senior, market-facing role helping organisations navigate large-scale Employee Experience transformation, with a particular focus on AI and the future of work. You’ll advise C-suite and senior HR, Technology and business leaders on how AI is reshaping roles, skills, culture and employee experience, while developing practical change strategies that drive adoption, engagement and sustainable behaviour change. The role combines strategy, consulting, commercial leadership and hands-on delivery, with opportunities to develop new propositions, lead multidisciplinary teams and bring together WTW’s broader Employee Experience, Health, Wealth & Career solutions. It’s an exciting opportunity to shape how organisations turn AI investment into meaningful, measurable workforce impact.

The Role

• Lead the design, development and delivery of Employee Experience and Communication & Engagement strategies that support large-scale HR, business and technology-enabled workforce transformation programmes.
• Lead and grow the AI Workforce Transformation agenda within EX, helping clients understand how AI will change work, where people-related risk and adoption barriers may emerge, and how to accelerate the transition to future-state ways of working.
• Advise senior client stakeholders on the people and change implications of AI and broader transformation, including workforce readiness, culture, role clarity, capability and skills build, leadership alignment, adoption, trust, communication and employee experience design.
• Translate complex workforce and organisational transformation concepts into clear, compelling narratives, communication strategies and experience-led deliverables across digital, print, leader-led and employee-facing channels.
• Use insight-led approaches to help clients assess readiness, sentiment, adoption and risk, drawing on solutions such as ChangeVue, virtual focus groups, Engage-enabled diagnostics, adoption profiles, key driver analysis and change acceleration planning.
• Develop and deliver change acceleration strategies and roadmaps that anchor change with clarity and insight, mobilise leaders, managers and HR, and reinforce new ways of working to sustain performance.
• Lead new business development, including senior relationship building, opportunity shaping, RFP responses, statements of work, project plans, budgets, pricing and commercial negotiation.
• Demonstrate effective sales leadership behaviours, including collaboration, creativity, persistent follow-up, sound judgement in scoping and pricing, and a strong focus on closing the deal and delivering profitable revenue.
• Build and deepen relationships with key clients and internal cross-functional teams to maximise the penetration of target accounts and identify opportunities for integrated AI Workforce Transformation work in particular.
• Lead multidisciplinary project teams to deliver high-quality, innovative work, managing budget, timeline, quality, risk and client expectations while enabling effective delegation and team development.
• Coach, mentor and develop colleagues through project leadership, on-the-job feedback and role modelling of strong client advisory, change consulting, commercial and communication skills.
• Partner with colleagues across EX, Work & Rewards, Integrated & Global Solutions and the wider Health, Wealth & Career business to sell and deliver integrated advice, data and software-enabled solutions.
• Provide thought leadership and contribute to the development of intellectual capital, new tools, propositions and approaches that keep our solutions distinctive, relevant and commercially compelling.
  

Qualifications

What you’ll bring

• Extensive business experience advising senior clients and managing large-scale client relationships, ideally within consulting, communications, change, marketing, HR, workforce transformation or related professional services environments.
• Demonstrated ability to lead complex Employee Experience, communication, engagement, change or workforce transformation programmes from strategy through execution.
• Strong understanding of how AI, automation and emerging technologies are reshaping work, skills, roles, culture and workforce expectations, with the curiosity and commercial instinct to turn emerging trends into practical client solutions.
• Proven ability to build trusted relationships with C-suite, senior HR, Technology and business leaders, and to influence across all levels of an organisation.
• Track record of generating revenue, shaping opportunities, leading proposals, scoping work, pricing solutions and delivering commercial outcomes.
• Exceptional facilitation, written, digital and verbal communication skills, with the ability to translate complex subject matter into clear, engaging and technically credible content for different audiences.
• Strong storytelling and narrative development capability, including the ability to shape the case for change, articulate the employee ‘deal’ and build belief through leader, manager and employee communications.
• Proven ability to diagnose client issues, work across teams and leverage specialist resources from related practices to solve complex client challenges.
• A strong innovator mindset, with the ability to bring fresh perspectives, challenge convention and help shape the employee experiences of the future by turning ideas into practical progress.
• Bachelor’s degree required; advanced degree preferred.
• Availability to travel on an as-needed basis.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]