Workforce Support Officer

Warwickshire County Council; Warwick; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

A local government organization in the UK is seeking a Workforce Support Officer to support HR system projects such as iTrent and Hornbill. This apprenticeship role includes assisting with project delivery, maintaining records, and responding to queries. The ideal candidate will have strong communication skills, be organised, and eager to learn. Benefits include a generous pension scheme, flexible working, and a supportive environment. This position is perfect for those looking to start a career in the public sector.

Benefits

Generous pension scheme

Agile working options

Annual leave and bank holidays

Access to discounts platform

Qualifications

• Strong verbal and written communication skills are essential.
• Must be detail-oriented and able to handle multiple projects.
• Open to learning and adapting to new systems.

Responsibilities

• Support project delivery and system upgrades.
• Collaborate with stakeholders to achieve project goals.
• Maintain records and respond to queries.

Skills

Confident communicator

Organised and prioritisation

Customer service

Ability to learn new skills

Tools

Microsoft Office

iTrent

Hornbill

Job description

As a Workforce Support Officer, you'll play an active role in co-designing, implementing, and delivering projects relating to our core HR Systems (iTrent and Hornbill), meeting customer demands and supporting our people strategy. You'll learn on the job, developing the skills, knowledge, and behaviours needed to succeed in your apprenticeship. Your responsibilities will include:

• Supporting project delivery, including system upgrades and enhancements
• Collaborating with key internal and external stakeholders to support project delivery
• Processing and analysing data to solve problems and support project goals
• Maintaining accurate records and documentation
• Responding to queries and assist with troubleshooting

You'll work under the guidance of your line manager and colleagues, gradually mastering the role as you progress through your apprenticeship.

Requirements

• A confident communicator, both verbally and in writing
• Familiar with standard IT software (Microsoft Office, email)
• Organised and able to prioritise workload across multiple projects
• Willing to learn new skills and knowledge throughout your apprenticeship
• Positive about teamwork and customer service
• Able to travel and work in a hybrid manner

Bonus (optional)

• Interest in a career pathway enabled by this apprenticeship
• Experience using HR Information Systems and Customer Relationship Management systems (specifically, iTrent, and Hornbill)
• Previous office or customer service experience
• Evidence of self-development (e.g., Duke of Edinburgh Award, volunteering)
• Knowledge of and interest in working for Warwickshire County Council or public sector services

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.