Workforce Support Officer

Perthyn; Wales; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A social care organization is seeking a Workforce Support Officer to enhance HR operations in a hybrid role. The ideal candidate will have HR or office administration experience, excellent communication skills, and proficiency in Microsoft Office. This role supports teams across England and Wales, ensuring smooth operations and a commitment to the organization’s values of integrity and empowerment.

Benefits

Competitive Salary

Pension Scheme

Employee Assistance Programme

Professional Development Opportunities

Mileage Reimbursement

Additional day of annual leave for birthday

Exclusive Discounts

Qualifications

• Experienced in HR or office administration.
• Skilled in Microsoft Office, especially Word and Excel.
• A clear communicator with excellent written and verbal skills.

Responsibilities

• Handling general office tasks like scanning, filing, and managing databases.
• Responding to telephone queries and conducting basic research.
• Maintaining accurate records and ensuring GDPR compliance.

Skills

HR or office administration experience

Microsoft Office skills

Excellent communication skills

Organised and detail-oriented

Understanding of diversity and safeguarding

Flexibility and resilience

Education

CIPD Level 3 or similar qualification

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Job Title: Workforce Support Officer

Hours: Full Time – 38 hours per week

Salary: £25,000 – £27,000 per annum

Vacancy Location: Hybrid / Office-based (with travel across England and Wales)

About Perthyn

At Perthyn, we believe in empowering people to live the lives they choose. We support adults with learning disabilities across Wales and England, and we’re proud of our values: Integrity, Empowerment, Innovation, Accountability, Inclusivity, Belonging, Accomplishment, and Resilience. If these resonate with you, you might be just who we’re looking for.

About the Role

Are you someone who thrives in a busy, people-focused environment?

Do you enjoy making a difference behind the scenes by ensuring smooth operations and excellent support?

We’re looking for a Workforce Support Officer to join our Human Resources team, a newly created role following a departmental restructure, offering a fantastic opportunity to shape how we support our workforce.

You’ll be working alongside a dedicated team of HR professionals, including our Head of HR and a HR Advisor, in a collaborative and supportive environment. Together, you’ll help ensure our organisation runs smoothly, efficiently, and in line with our values.

At Perthyn, we live by the principle of One Team. That means we don’t work in silos, we support each other across departments, stepping in where needed and always working together to achieve the best outcomes. This role is no exception. You’ll be part of a wider network of professionals who share a commitment to integrity, empowerment, and belonging.

While this role may not involve direct support to the people we support, your work will have a real and lasting impact on their lives. By helping our teams stay organised, informed, and well-supported, you’ll be contributing to the quality of support they receive and that brings a genuine sense of fulfilment and purpose to everything you do.

What You’ll Be Doing

You’ll be a key part of our HR function, supporting day-to-day operations and helping us deliver high-quality support to our teams. Your responsibilities will include:

• Handling general office tasks like scanning, filing, and managing databases
• Responding to telephone queries and conducting basic research
• Supporting recruitment and onboarding processes
• Maintaining accurate records and ensuring GDPR compliance
• Collaborating with colleagues across departments
• Participating in our HR on-call system (out-of-hours)
• Travelling to regional offices and venues as needed

What We Need From You

Are you…

• Experienced in HR or office administration?
• Skilled in Microsoft Office, especially Word and Excel?
• A clear communicator with excellent written and verbal skills?
• Organised, detail-oriented, and able to manage your own workload?
• Someone who understands diversity, equal opportunities, and safeguarding?
• Flexible, resilient, and ready to work across teams?

If you also have experience in the charity or health/social care sector, or hold a CIPD Level 3 or similar qualification, that’s a bonus!

Your Rewards

• Competitive Salary – Reflecting your skills and experience.
• Pension Scheme – Helping you plan for the future.
• Employee Assistance Programme (EAP) – Confidential support for wellbeing, mental health, and financial advice.
• A Supportive and Inclusive Workplace – Where collaboration and belonging are at the heart of what we do.
• Professional Development Opportunities – Including advanced Excel training and involvement in cross-department projects to grow your career.
• Make a Real Difference – Be part of a values-driven organisation that impacts lives every day.
• All Equipment Provided – So you have everything you need to succeed.
• Mileage Reimbursement – For travel between offices.
• Exclusive Discounts – Access to savings through the Blue Light Card scheme.
• Recognition and Reward – Celebrating your achievements and contributions.
• Celebrate You – Enjoy an additional day of annual leave to celebrate your birthday.

The Next Steps

Ready to apply? Great! - Click Apply to submit your application.

Key Dates

• The advert goes live on 29th October 2025
• We’ll be shortlisting on 11th November 2025
• Interviews will be held on 17th November, 18th December

Wales Applicants: We are proud to support the WeCare Wales initiative and share the vision set out in A Healthier Wales: Our Workforce Strategy for Health and Social Care — working together to build a motivated, engaged, and valued workforce across health and social care in Wales.