Workforce Planning Executive

reed; Northampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Free hot drinks in the office

An onsite cafe offering more drinks &+

Job summary

Reed Talent Solutions in Northampton is hiring a Workforce Planning Executive to join Angard Staffing and support the Royal Mail service delivery team. The role involves engaging with clients and candidates, managing staffing orders, taking calls, and orchestrating workforce deployment across sites nationwide.

This is a full-time, 37.5 hour week on a 5/7 rota including early, late and weekend shifts. It's a fixed-term contract until December 2026 and will drive deployment and engagement of

Qualifications

• Demonstrable experience in a customer service environment.
• Strong communication skills, both over the phone and in writing.
• Ability to work effectively as part of a team.
• Strong computer literacy, particularly with MS Office.

Responsibilities

• Managing the bespoke booking system JoinedUp.
• Handling incoming calls and emails from candidates and managers.
• Supporting managers with utilising systems effectively.
• Managing shift patterns and rotas as per site requirements.
• Maintaining positive working relationships with key stakeholders across the client group.

Skills

Customer service

Communication skills

Teamwork

MS Office

Tools

JoinedUp

Job description

Pay Range

Salary: £26,000

Job Description

Reed Talent Solutions are hiring in Northampton!

We're looking to recruit Workforce Planning Executives to join our Angard Staffing department and support our Service Delivery Team!

In this role, you'll engage with clients and candidates, managing staffing orders, taking calls, and orchestrating seamless workforce deployment.

This is a full-time role (37.5 hours per week) working 5 out of 7 days on a rota basis, including early, late, and weekend shifts.

This is a fixed term contract until December 2026.

What's a Workforce Planning Executive? A Workforce Planning Executive is a vital role in our service delivery to a key client, the Royal Mail. You'll be managing the deployment and engagement of Angard workers at Royal Mail sites across the country, working directly with clients, site managers, and candidates.

You'll be:

• Managing our bespoke booking system, JoinedUp
• Handling incoming calls and emails from candidates and managers
• Supporting managers with utilising systems effectively
• Managing shift patterns and rotas as per site requirements
• Maintaining positive working relationships with key stakeholders across the client group

What are we looking for?

We're looking for engaging, customer service professionals who are confident and committed to delivering an outstanding service to our client on a daily basis.

It's also essential that you:

• Have demonstrable experience in a customer service environment
• Are a strong communicator both over the phone and in writing
• Can work effectively as part of a team
• Have strong computer literacy skills - particularly with MS Office

What can Reed offer you?

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

• Outstanding opportunities for development and progression
• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
• Long-service sabbaticals
• Refer-a-friend scheme
• Cycle to work scheme
• Electric Vehicle scheme
• Free onsite parking
• Free hot drinks in the office
• An onsite cafe offering more drinks and hot food daily

And much, much more!

Feel what it's like to truly belong...

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role.

Reed is an equal opportunities employer.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.

We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.