Workforce Officer - Attendance Management

NHS; Carmarthen; On-site; GBP 27,000 - 31,000; Full time

Job summary

A public health organization in Carmarthen is seeking a Workforce Officer for Attendance Management to support effective sickness absence management across the Health Board. The role involves analyzing absence data, advising managers, and providing general HR support. Candidates should have a CIPD Level 3 qualification or equivalent experience along with HR knowledge and interpersonal skills. This is a permanent position with a salary ranging from £27,898 to £30,615 per annum, depending on experience, and offers both full-time and part-time working patterns.

Qualifications

• Experience working within HR or a similar area.
• Experience creating positive relationships with colleagues.
• Willingness to learn and achieve qualifications.

Responsibilities

• Manage sickness absence and provide HR advice.
• Analyze data to improve absence management.
• Support managers with attendance policy implementation.

Skills

HR knowledge

Data analysis

Interpersonal skills

IT skills

Education

CIPD Level 3 qualification or equivalent

Tools

Microsoft Office Suite

Job description

Job summary

We are looking for a motivated and proactive individual to join our Operational Workforce Team as a Workforce Officer - Attendance Management. This role is key in supporting managers and staff across the Health Board to manage sickness absence effectively and provide generalist HR advice.

Working closely with operational teams, HR colleagues, and Occupational Health, you will ensure timely and focused support in line with the All Wales Managing Attendance at Work Policy. You will also contribute to reducing sickness absence rates by analysing data, identifying trends, and supporting managers to take appropriate action.

Main duties

A major focus will be supporting the management of sickness absence, including advising on the application of the Managing Attendance at Work Policy, attending review meetings, interpreting Occupational Health reports, and coordinating ill‑health retirement cases.

You will analyse sickness absence data, identify trends and priorities, and recommend improvements. You will maintain accurate records, track case progression, plan and schedule review meetings, and support operational teams to take timely action.

In addition to attendance management, you will provide generalist HR support including disciplinary cases, respect and resolution issues, and organisational change. You will attend hearings or investigation meetings, and provide policy guidance, take minutes where required, and support completion of associated paperwork.

Administrative responsibilities include drafting letters, maintaining HR files in line with retention standards, coordinating documentation for hearings and inputting information into HR systems.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details

Date posted: 15 December 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,898 to £30,615 a year per annum (pro rata if part time)

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: 100-AC347-1225

Job locations

Glien House, Cillefwr Industrial Estate, Johnston, Carmarthen, SA31 3RB

Eligibility

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Applications from those wishing to improve Welsh skills will be supported.

Person Specification

Qualifications and Knowledge (Essential)

• Qualified to CIPD Level 3 or equivalent experience or willingness to study to achieve the qualification.
• Evidence of continuing professional development.
• A basic knowledge of employment law.
• Demonstratable IT skills including Microsoft suite of applications.

Desirable

• An understanding of the NHS Terms and Conditions including Agenda for Change.
• Knowledge of the All Wales Managing Attendance at Work Policy or equivalent.

Experience (Essential)

• Experience of working within HR or a similar area of work.
• Experience of creating positive working relationships with managers and colleagues.

Desirable

• Experience of advising/supporting or managing sickness absence.
• Experience of supporting employee relations matters in the workplace.
• Experience of advising on HR policies and procedures and Terms and Conditions.
• Experience of working within the NHS.

Language Skills (Desirable)

• Welsh Speaker (Level 1).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure Interview check will be required to assess any prior convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcomed and considered alongside all other applications. This requirement is in line with UK Visas and Immigration regulations.

Employer details

Hywel Dda University Health Board

Glien House, Cillefwr Industrial Estate, Johnston, Carmarthen, SA31 3RB

Employer's website

https://hduhb.nhs.wales/

Interview dates

Interviews will be held on 16 January 2026.