Workforce Officer

Northamptonshire Healthcare Foundation Trust; Kettering; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider is hiring a Workforce Officer for a specialized administrative role. The successful candidate will manage the ESR system for employee records and ensure accurate data entry. This position requires strong communication skills, an eye for detail, and proficiency in Microsoft Excel. The role involves working in a dynamic environment that emphasizes excellent customer service and effective teamwork. Flexible working options available.

Benefits

Flexible working options

Home or remote working opportunities

Qualifications

• Must be a qualified user of ESR for system management and employee records.
• Ability to use Microsoft Excel, including filters and pivot tables.
• Experience in managing multiple workflows and deadlines.

Responsibilities

• Manage day-to-day system processes in ESR.
• Maintain and update employee records accurately.
• Provide excellent customer service to Workforce Team service users.

Skills

Expertise in ESR system

Microsoft Excel proficiency

Excellent communication skills

Problem-solving aptitude

Attention to detail

Education

NVQ level 3 or equivalent experience

Job description

Northamptonshire Healthcare Foundation Trust

Workforce Officer

The closing date is 22 February 2026

An Exciting opportunity has arisen for a Workforce Officer at Northamptonshire Healthcare Foundation Trust. A specialised administrative role where you will not only be required to be an expert user of ESR (an oracle-based staff management system) for data entry and maintenance but also have good Microsoft Office skills in particular excel to record, validate & analyse data.

The post holder will be responsible for the day-to-day system process management and maintenance of employee records in ESR, ensuring that starters, leavers and changes to contract and circumstances are entered on the system, as accurately and efficiently as possible.

We are seeking excellent communication skills and a focus on customer service is essential, as are an aptitude for problem solving, accuracy and attention to detail. Being the first point of contact for those who require assistance with all workforce queries, liaising with a range of colleagues to deliver an effective service.

You must be a highly motivated and very organised individual as you will be handling multiple workflows in a busy fast paced and challenging environment working to strict deadlines and maintaining all aspects of information governance.

You should be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision.

You will be working as part of a small team, so must be a reliable team member with the ability to prioritise workload.

Main duties of the job

• Be an expert user of ESR the day-to-day system process management and maintenance of employee records or similar staff records system.
• Develop a sufficient understanding of Trust & NHS Terms and Conditions of employment to ensure Trust policies are followed when change of contract data is entered into ESR.
• Demonstrate a Customer Service focus communicating directly with a range of service users who contact the Workforce Team via telephone, Microsoft Teams or email.
• To ensure timely and efficient service is provided to all customers, by maintaining good practices and ensuring excellent communication, working together and building support relationships.
• Prioritisation and planning skills with ability to manage multiple strands of work in order to meet payroll deadlines.
• Coach and promote the adoption of "best practice" methods in the use of ESR.
• Willingness to embrace change suggesting and supporting the learning of new skills, processes and systems.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Person Specification

QUALIFICATIONS TRAINING, KNOWL

• Qualified to NVQ level 3 or equivalent experience.
• Be an expert user of ESR the day-to-day system process management and maintenance of employee records or similar staff records system (provide example if so).
• Knowledge of Microsoft packages, in particular Excel using filters, creating pivot tables, lookups and formulas to inform and highlight data issues.

SKILLS

• Prioritisation and planning skills with ability to manage multiple strands of work in order to meet deadlines (provide examples).
• Professional manner and mature approach to dealing with confidential and sensitive issues and information.
• Knowledge of ESR Self Service Hierarchy.

ATTITUDE

• Willingness to embrace change suggesting and supporting the learning of new skills, processes and systems (provide exmaples).
• Focus on delivering a high‑quality standard of customer service.
• Be self‑motivated and a reliable team member and be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision.

EXPERIENCE

• Able to focus for prolonged period of concentration in a fast paced and challenging environment.
• Use sound judgement to identify difficult or unresolvable problems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust

Full-time,Part-time,Flexible working,Home or remote working