Workforce Forecasting & Resource Planner

ao.com; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading appliances retailer in the United Kingdom is seeking a Resource Planning Analyst to manage team schedules and forecast call volumes effectively. This role will involve analyzing performance data, optimizing resource allocation, and providing insights that enable smart decision-making. The ideal candidate will possess strong communication skills and be proficient in data analysis and Excel. Comprehensive benefits are included, such as enhanced holiday allowance and health perks.

Benefits

25 days holidays plus bank holidays

5% pension contribution

Discounted gym membership

Enhanced family leave

Two paid charity days

Free parking

Complimentary breakfast

Qualifications

• Detail-oriented individual capable of managing team schedules effectively.
• Strong ability to analyze call volumes and trends in data.
• Experience communicating results clearly to various stakeholders.

Responsibilities

• Manage adherence and optimize team schedules.
• Analyze call volumes and sales against forecasts.
• Track and manage holiday requests.
• Monitor real-time performance and data.
• Produce reports for management and stakeholders.

Skills

Methodical and well organised

Strong communication skills

Comfortable with numbers and data analysis

Proficient in Excel

Job description

A leading appliances retailer in the United Kingdom is seeking a Resource Planning Analyst to manage team schedules and forecast call volumes effectively. This role will involve analyzing performance data, optimizing resource allocation, and providing insights that enable smart decision-making. The ideal candidate will possess strong communication skills and be proficient in data analysis and Excel. Comprehensive benefits are included, such as enhanced holiday allowance and health perks.